Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

TASK ANALYSIS
1
HOUSEKEEPING COORDINATOR
2 3
Involves being seated at a VDU keyboard work station (photograph one). Ideally, work stations can be designed
with the keyboard on a keyboard drawer under the desk to minimise over-reaching and provide more space on
smaller desks. This chore involves standing up and reaching for the keys occasionally, at times over head height
(photograph two). The predominant chore of this operator is keyboard data entry and telephone handling using
a headset system or standard telephone. The use of a headset allows for bilateral arm usage for data entry into
the computer or taking written messages whilst on the telephone.
RECOMMENDATIONS
1. To facilitate correct seated postures of hip, knee and ankle at 90º, an ergonomic height adjustable office
chair with a tilting backrest should be available to enable correct seated postures and provide sufficient support
to the lumbar region of the spine.
2. A footstool would raise the knees to hip levels.
3. A keyboard drawer to bring the keyboard close to the body would minimise reaching requirements.
4. The telephone should be placed on the left side to minimise crossing body mid-line and should be placed
as close to the body as possible to minimise reaching requirements.
5. Key shelves to facilitate reaching at head height and lower level.
6. The VDU keyboard workstation should be positioned directly in front of the worker so that neck rotation is avoided.
7. Most frequently used items ie, pens, telephone, mouse, keyboard should be placed within comfortable forward reach.
8. Workers should be encouraged to complete pause exercise breaks on an hourly basis, briefly for up to 60 seconds
to reduce pain from static muscle loading.
OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 49