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ChemOffice.Com - CambridgeSoft

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Administrator<br />

Troubleshooting<br />

This section describes steps you can take that affect<br />

the overall performance of <strong>CambridgeSoft</strong> Desktop<br />

Applications, as well as steps to follow if your<br />

computer crashes when using a CS software<br />

product.<br />

Performance<br />

Below are some ways you can optimize the<br />

performance of <strong>CambridgeSoft</strong> Desktop<br />

Applications:<br />

• Macintosh: Windows: In the Performance<br />

tab in the System control panel, allocate more<br />

processor time to the application.<br />

• Install more physical RAM. The more you<br />

have, the less <strong>ChemOffice</strong> Desktop<br />

Applications will have to access your hard disk<br />

to use Virtual Memory.<br />

• Increase the Virtual Memory (VM). Virtual<br />

memory extends RAM by allowing space on<br />

your hard disk to be used as RAM. However,<br />

the time for swapping between the application<br />

and the hard disk is slower than swapping with<br />

physical RAM.<br />

Change the VM as follows:<br />

• System control panel, Performance tab.<br />

System Crashes<br />

<strong>CambridgeSoft</strong> Desktop Applications should never<br />

crash, but below are the steps you should go<br />

through to try to resolve issues that cause computer<br />

crashes while using a CS software product.<br />

1. Restart (Macintosh) or restart Windows and<br />

try to reproduce the problem. If the problem<br />

recurs, continue with the following steps.<br />

2. The most common conflicts concern Video<br />

Drivers, Printer Drivers, screen savers, and<br />

virus protection. If you do need to contact us,<br />

be sure to determine what type and version of<br />

drivers you are using.<br />

Video Driver related problems: If you are<br />

having problems with the display of any<br />

<strong>CambridgeSoft</strong> Desktop Application, try<br />

switching to the VGA video driver in the<br />

display Control Panel (or System Setup, and<br />

then retest the problems. If using a different<br />

driver helps, your original driver may need to<br />

be updated–contact the maker of the driver<br />

and obtain the most up-to-date driver. If you<br />

still have trouble contact us with the relevant<br />

details about the original driver and the<br />

resulting problem.<br />

Printer Driver related problems: Try using<br />

a different printer driver. If using a different<br />

driver helps, your original driver may need to<br />

be updated–contact the maker of the driver<br />

and obtain the most up-to-date driver. If you<br />

still have trouble contact us with the relevant<br />

details about the original driver and the<br />

resulting problem.<br />

3. Try reinstalling the software. Before you<br />

reinstall, uninstall the software and disable all<br />

background applications, including screen<br />

savers and virus protection. See the complete<br />

uninstall instructions on the <strong>CambridgeSoft</strong><br />

Technical Support web page.<br />

4. If the problem still occurs, use our contact<br />

form at:<br />

http://www.cambridgesoft.com/services/mail<br />

and provide the details of the problem to<br />

Technical Support.<br />

612• Technical Support <strong>CambridgeSoft</strong><br />

Troubleshooting

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