Systematic process improvement using ISO 9001:2000 and CMMI

110 Revised Frameworks: ISO 9001:2000 and the CMMI ®
4.2.6.3 Process Management
This process category contains the following PAs:
• Organizational Process Focus (OPF);
• Organizational Process Definition (OPD);
• Organizational Training (OT);
• Organizational Process Performance (OPP);
• Organizational Innovation and Deployment (OID).
These PAs contain activities associated with process definition, deployment,
planning, appraisal, resourcing, training, measuring, monitoring, verifying,
improving, and innovating.
Organizational Process Focus
The purpose of organizational process focus is to plan and implement organizational
process improvement based on a thorough understanding of the
current strengths and weaknesses of the organization’s processes and process
assets.
SG 1
SP 1.1-1
SP 1.2-1
SP 1.3-1
SG 2
SP 2.1-1
SP 2.2-1
SP 2.3-1
SP 2.4-1
Determine Process-Improvement Opportunities
Establish Organizational Process Needs
Appraise the Organization’s Processes
Identify the Organization’s Process Improvements
Plan and Implement Process-Improvement Activities
Establish Process Action Plans
Implement Process Action Plans
Deploy Organizational Process Assets
Incorporate Process-Related Experiences into the Organizational
Process Assets
Why is this important
The OPF PA addresses three of the most important aspects of process improvement:
(1) establishing responsibility for process improvement, (2) understanding
which areas need improvement, and (3) developing and executing
the improvement plan.
It is here where existing processes are evaluated (typically by using a
framework such as the CMMI ® or ISO 9000) and the process needs (derived