Systematic process improvement using ISO 9001:2000 and CMMI

50 Framework Introduction
Table 3.8
EIA/IS-731 Capability Levels (continued)
Capability Level Process Attributes Nonprocess Attributes
3: Defined • Processes are well defined • Consistent program success
• The organization has a
• All information is managed
standard SE process
electronically
• Tailoring guidelines exist for • Key information is
the standard SE process
integrated in a program
• The standard SE process is database
tailored and used by each • Activities driven by benefit
program/project
to program
• Tailoring is reviewed and • SE focus is requirements
approved
through operation
• Data are collected on the • Activities are significantly
performance of the tailored effective
process
• Work products are of
• Qualitative process
significant utility
improvement is performed
on both standard and
tailored processes
• Customer feedback is
obtained
4: Measured • Metrics are derived from • All information fully
data on the tailored process integrated in a program
• The tailored process is
database
quantitatively understood • Activities driven by SE
• Performance of the tailored benefit
process can be predicted
• SE focus on all phases of
• Tailored process–induced
product life cycle
defects are identified
• Activities are measurably
• Measurable quality goals are effective
established for SE work
• Work products are of
products
measurably significant utility
• Causal analyses are
performed for the tailored
process
• Tailored processes are
quantitatively improved
• Standards process continues
to be qualitatively improved
5: Optimizing • Process effectiveness goals • Activities driven by systems
are established for the
engineering and
program/project based on
organizational benefit
business objectives
• Fully scalable complexity
• Causal analyses are
management
performed for the standard • SE focus is product life cycle
process
and strategic applications
• Standard processes are
• Activities are optimally
quantitatively improved
effective
• Improvements to the
• Work products are of
standard process are flowed optimal utility
down into each tailored
process