Systematic process improvement using ISO 9001:2000 and CMMI

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Acronyms AB Ability to Perform (common feature) ARC Appraisal Requirements for CMMI ® BSI British Standards Institution CAF CMM ® Appraisal Framework CAR Causal Analysis and Resolution (CMMI ® process area) CBA IPI CMM ® Based Appraisal for Internal Process Improvement CL capability level CM Configuration Management (CMMI ® process area) CMM ® Capability Maturity Model ® CMMI ® Capability Maturity Model ® Integrated CMM ® -SW Capability Maturity Model ® for Software CO Commitment to Perform (common feature) DAR Decision Analysis and Resolution (CMMI ® process area) DI Directing Implementation (common feature) DP Defect Prevention (CMM ® key process area) EIA Electronic Industries Alliance EPG engineering process group EPIC Enterprise Process Improvement Collaboration FA focus area (EIA/IS-731) FAA Federal Aviation Administration 283
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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1.3 Synergy 9 • Educated and well
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1.3 Synergy 11 References [1] Shear
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14 Process Improvement • Identifi
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16 Process Improvement life-cycle m
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18 Process Improvement Although the
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20 Process Improvement Figure 2.2 I
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22 Process Improvement To help reso
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24 Process Improvement improvement
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26 Process Improvement 2. Analyze r
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 37 Table 3.
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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3.4 ISO TR 15504 43 • Defect Prev
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3.4 ISO TR 15504 45 Table 3.5 ISO T
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3.5 EIA/IS-731 47 Table 3.7 Managem
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3.5 EIA/IS-731 49 Table 3.8 EIA/IS-
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3.5 EIA/IS-731 51 Table 3.9 EIA/IS-
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3.6 FAA-iCMM ® 53 of the model (su
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3.6 FAA-iCMM ® 55 Table 3.12 Capab
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3.7 Summary 57 Table 3.13 Maturity
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CHAPTER 4 Contents 4.1 ISO 9001:200
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4.1 ISO 9001:2000 61 the current st
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4.1 ISO 9001:2000 63 Principle 4: p
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4.1 ISO 9001:2000 65 agement level
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4.1 ISO 9001:2000 67 for understand
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4.1 ISO 9001:2000 69 • Which tool
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4.1 ISO 9001:2000 71 responsibility
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4.1 ISO 9001:2000 73 It is often sa
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4.1 ISO 9001:2000 75 covery of erro
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4.1 ISO 9001:2000 77 measured, and
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4.2 CMMI ® 79 resistance to this p
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4.2 CMMI ® 81 and staged represent
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4.2 CMMI ® 83 Figure 4.4 Continuou
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4.2 CMMI ® 85 Table 4.6 Category C
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4.2 CMMI ® 87 Table 4.7 Generic Go
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4.2 CMMI ® 89 Table 4.8 Generic Go
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4.2 CMMI ® 91 Why is this importan
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4.2 CMMI ® 97 • Identifying and
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 101 SG 2 SP 2.1-1 SP 2.
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4.2 CMMI ® 103 Interfaces between
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4.2 CMMI ® 105 SP 2.6-1 SP 2.7-1 S
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4.2 CMMI ® 107 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 109 Why is this importa
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4.2 CMMI ® 111 from business objec
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4.2 CMMI ® 113 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 115 SG 3 SP 3.1-1 SP 3.
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4.2 CMMI ® 117 Why is this importa
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4.2 CMMI ® 119 [5] Quality managem
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122 ISO 9001:2000 and CMMI ® Syner
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154 Transitioning from Legacy Stand
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206 Approaches Using ISO-CMMI ® Sy
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Page 254 and 255: 232 Approaches Using ISO-CMMI ® Sy
Page 261 and 262: CHAPTER 8 8.1 SCAMPI SM Contents 8.
Page 263 and 264: 8.1 SCAMPI SM 241 Appraisal Framewo
Page 265 and 266: 8.1 SCAMPI SM 243 within the select
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Page 269 and 270: 8.1 SCAMPI SM 247 • Organizationa
Page 271 and 272: 8.1 SCAMPI SM 249 relevant stakehol
Page 273 and 274: 8.1 SCAMPI SM 251 time in the appra
Page 275 and 276: 8.2 ISO 9001:2000 registration proc
Page 281 and 282: 8.3 TickIT 259 Figure 8.5 TickIT st
Page 283 and 284: 8.5 Summary 261 in Chapter 7, achie
Page 285 and 286: CHAPTER 9 Contents Document Mapping
Page 287 and 288: 9.1 Mapping: ISO 9001:2000 to the C
Page 289 and 290: 9.1 Mapping: ISO 9001:2000 to the C
Page 291 and 292: 9.2 Inverse mapping: CMMI ® to ISO
Page 303: 9.2 Inverse mapping: CMMI ® to ISO
Page 307 and 308: Acronyms 285 OPD Organizational Pro
Page 309: About the Authors Boris Mutafelija
Page 312 and 313: 290 Index Case 1 (continued) qualit
Page 314 and 315: 292 Index without ISO experience/wi
Page 316 and 317: 294 Index IDEAL SM model (continued
Page 318 and 319: 296 Index management (continued) pr
Page 320 and 321: 298 Index product realization, 73-7
Page 322: 300 Index transition cases (continu
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Systematic process improvement using ISO 9001:2000 and CMMI

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