Systematic process improvement using ISO 9001:2000 and CMMI

7.4 Third phase: Establishing 233
Figure 7.5 Case 3.
Figure 7.6 Case 4.
7.4.2.4 Case 4: transitioning to ISO 9001:2000 and the CMMI ® with ISO
9001:1994 and CMM ® experience
This case applies to the most advanced organizations—those who are both
ISO certified/registered and have reached some CMM ® maturity level (Figure
7.6). Depending on their CMM ® maturity level, such an organization can
use one of the cases described earlier. In general, those organizations have
management councils and EPGs actively acting as catalysts for change. The
EPG will, under management council guidance, develop the transition
strategy.
The biggest challenge for those organizations will be restructuring their
quality manual to reflect the new ISO requirements. Depending on the
architecture of the quality manual, different activities will be required. Typically,
organizations that are ISO 9001:1994 registered and have active software
process improvement initiatives based on the CMM ® used the ISO
architecture to develop their quality manuals, either directly from ISO
9001:1994 or through ISO 9000-3. Most of them are familiar with the
ISO–CMM ® mapping described in [1], which may have helped them to
understand the similarities and differences between those documents. They
then added the software process requirements in the CMM ® and eventually
harmonized those requirements with the ISO requirements.