Systematic process improvement using ISO 9001:2000 and CMMI

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280 Document Mapping Table 9.7 Mapping of CMMI ® Generic Goals and Practices to ISO 9001:2000 (continued) Generic Generic Process Goal Practices Description Area ISO 9001:2000 GP 2.3 Provide Resources All 4.1, 5.1, 6.1, 6.3, 6.4 TS 7.5.1 QPM 7.1 GP 2.4 Assign Responsibility All 5.5.1 OPF 5.5.2, 8.2.2 PPQA 8.2.2 PI 7.3.1 TS 7.3.1 VER 7.3.1, 8.3 VAL 7.3.1, 8.3 GP 2.5 Train People All 6.2.1, 6.2.2 GP 2.6 Manage Configurations All 4.1, 4.2.3, 4.2.4, 5.6.1 PPQA 8.2.2 SAM 7.4.1 REQM 7.2.2 VER 7.3.5, 7.3.6 VAL 7.3.6 PI 7.3.6, 7.3.7 TS 7.3.7, 7.5.1 GP 2.7 Identify and Involve All 5.2 Relevant Stakeholders RD 7.2.2, 7.2.3, 7.3.2 REQM 7.2.2 TS 7.3.1 PI 7.3.1 VER 7.3.1 VAL 7.3.1 PMC 7.3.4 SAM 4.1 GP 2.8 Monitor and Control All 4.1, 8.1, 8.2.3, 8.4 the Process RD 7.3.1 REQM 7.3.1 TS 7.3.1, 7.3.4, 7.5.1 VER 7.6 VAL 7.6 MA 7.6 GP 2.9 Objectively Evaluate All 4.1 Adherence MA 7.6 PPQA 8.2.2 SAM 7.4.1 REQM 7.3.1 RD 7.3.1 TS 7.3.1 GP 2.10 Review Status with All 5.6.1, 5.6.2, 5.6.3 Higher Level RD 7.2.2, 7.3.2 Management MA 7.6 OPF 5.5.3
9.2 Inverse mapping: CMMI ® to ISO 9001:2000 281 Table 9.7 Mapping of CMMI ® Generic Goals and Practices to ISO 9001:2000 (continued) Generic Generic Process Goal Practices Description Area ISO 9001:2000 GG 3 Institutionalize a Defined Process GP 3.1 Establish a Defined All 4.1, 5.4.2, 7.1 Process GP 3.2 Collect Improvement All 4.1, 8.4 Information GG 4 Institutionalize a Quantitatively Managed Process GP 4.1 Establish Quantitative All 5.4.1 Objectives for the Process GP 4.2 Stabilize Subprocess All 8.2.3 Performance GG 5 Institutionalize an Optimizing Process GP 5.1 Ensure Continuous All 8.5.1 Process Improvement GP 5.2 Correct Root Causes of All 8.5.2, 8.5.3 Problems References [1] Mutafelija, B., ‘‘Software Process Improvement: Synergy Between ISO 9001:2000 and CMMI ® ,’’ SERG Conference, New Orleans, LA, 2001. [2] Stromberg, H., and B. Mutafelija, ‘‘Using the CMMI ® When Implementing ISO 9001:2000 for Software,’’ SERG Conference, Phoenix, AZ, 2002. [3] Ibrahim, L., et al., The Federal Aviation Administration Integrated Capability Maturity Model ® (FAA-iCMM ® ), Version 2.0, Washington, D.C.: FAA, September 2001.
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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1.3 Synergy 9 • Educated and well
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1.3 Synergy 11 References [1] Shear
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14 Process Improvement • Identifi
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16 Process Improvement life-cycle m
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18 Process Improvement Although the
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20 Process Improvement Figure 2.2 I
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22 Process Improvement To help reso
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24 Process Improvement improvement
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26 Process Improvement 2. Analyze r
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 37 Table 3.
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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3.4 ISO TR 15504 43 • Defect Prev
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3.4 ISO TR 15504 45 Table 3.5 ISO T
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3.5 EIA/IS-731 47 Table 3.7 Managem
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3.5 EIA/IS-731 49 Table 3.8 EIA/IS-
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3.5 EIA/IS-731 51 Table 3.9 EIA/IS-
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3.6 FAA-iCMM ® 53 of the model (su
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3.6 FAA-iCMM ® 55 Table 3.12 Capab
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3.7 Summary 57 Table 3.13 Maturity
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CHAPTER 4 Contents 4.1 ISO 9001:200
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4.1 ISO 9001:2000 61 the current st
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4.1 ISO 9001:2000 63 Principle 4: p
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4.1 ISO 9001:2000 65 agement level
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4.1 ISO 9001:2000 67 for understand
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4.1 ISO 9001:2000 69 • Which tool
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4.1 ISO 9001:2000 71 responsibility
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4.1 ISO 9001:2000 73 It is often sa
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4.1 ISO 9001:2000 75 covery of erro
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4.1 ISO 9001:2000 77 measured, and
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4.2 CMMI ® 79 resistance to this p
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4.2 CMMI ® 81 and staged represent
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4.2 CMMI ® 83 Figure 4.4 Continuou
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4.2 CMMI ® 85 Table 4.6 Category C
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4.2 CMMI ® 87 Table 4.7 Generic Go
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4.2 CMMI ® 89 Table 4.8 Generic Go
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4.2 CMMI ® 91 Why is this importan
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4.2 CMMI ® 97 • Identifying and
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 101 SG 2 SP 2.1-1 SP 2.
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4.2 CMMI ® 103 Interfaces between
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4.2 CMMI ® 105 SP 2.6-1 SP 2.7-1 S
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4.2 CMMI ® 107 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 109 Why is this importa
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4.2 CMMI ® 111 from business objec
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4.2 CMMI ® 113 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 115 SG 3 SP 3.1-1 SP 3.
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4.2 CMMI ® 117 Why is this importa
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4.2 CMMI ® 119 [5] Quality managem
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122 ISO 9001:2000 and CMMI ® Syner
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154 Transitioning from Legacy Stand
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206 Approaches Using ISO-CMMI ® Sy
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Page 271 and 272: 8.1 SCAMPI SM 249 relevant stakehol
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Page 275 and 276: 8.2 ISO 9001:2000 registration proc
Page 281 and 282: 8.3 TickIT 259 Figure 8.5 TickIT st
Page 283 and 284: 8.5 Summary 261 in Chapter 7, achie
Page 285 and 286: CHAPTER 9 Contents Document Mapping
Page 287 and 288: 9.1 Mapping: ISO 9001:2000 to the C
Page 289 and 290: 9.1 Mapping: ISO 9001:2000 to the C
Page 291 and 292: 9.2 Inverse mapping: CMMI ® to ISO
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Page 306 and 307: 284 Acronyms FAM FAA-iCMM ® Apprai
Page 308 and 309: 286 Acronyms SCAMPI SM Standard CMM
Page 311 and 312: Index A audience, this book, xv-xvi
Page 313 and 314: Index 291 design and development, 1
Page 315 and 316: Index 293 technical solution (TS),
Page 317 and 318: Index 295 ISO 9001:2000 transition,
Page 319 and 320: Index 297 organizational innovation
Page 321 and 322: Index 299 S supplier agreement mana
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