Systematic process improvement using ISO 9001:2000 and CMMI

298 Index
product realization, 73–75 CMMI ® and, 137–38
CMMI ® and, 142–46
defined, 67, 125
customer-related processes, 74 documentation, 61, 67
design and development, 74–75
effectiveness measurement, 71
interactions, 143 quality manual, 125–27
monitoring/measuring device control, 75
requirements, 67
planning, 73 See also ISO 9001:2000
production and service provision, 75
quality plan, 127–28
purchasing, 75 integrated, 128
See also ISO 9001:2000
requirement, 127
project management, 104–9 topics, 127–28
integrated, 106–7, 142, 168–69
quality project management (QPM), 172
integrated teaming, 108–9, 273 quantitative project management, 109, 174
project monitoring/control, 105–6
project planning (PP), 104–5, 163–64, 271 R
quantitative, 109
registration process, 252–57
risk management, 107–8, 273 assessment, 254–57
supplier agreement management (SAM),
assessment plan, 253
106, 164, 272 audit trails, 255–56
See also Process areas (PAs)
documentation review, 254
project monitoring and control (PMC), 105–6, flow illustration, 253
164, 271–72
preassessment, 252, 253–54
project planning (PP), 104–5, 163–64 surveillance audits, 257
CMMI ® to ISO 9001:2000 mapping, 271
See also ISO 9001:2000
level 2 transition, 194–95
repeatable maturity level
purpose, 104
defined, 38
See also Process areas (PAs) KPAs, 40–41
See also CMM ® maturity levels
Q
requirements development (RD), 100–101, 169
quality management, 128 CMMI ® to ISO 9001:2000 mapping, 274–75
quality management principles, 61–65, 130–31, purpose, 100
175 See also Process areas (PAs)
continual improvement, 63–64, 130
requirements management (REQM), 99–100,
customer focus, 61–62, 130 162–63
defined, 61
CMMI ® to ISO 9001:2000 mapping, 274
factual approach to decision making, 64, purpose, 99
131
See also Process areas (PAs)
involvement people, 62, 130 resource management, 72–73
leadership, 62, 130
CMMI ® and, 141–42
list of, 61 human resources, 72–73
mutually beneficial supplier relationships, infrastructure, 73
64–65, 130 provision of resources, 72
process approach, 63, 130
work environment, 73
system approach, 63, 130 See also ISO 9001:2000
See also ISO 9001:2000
risk management, 107–8
quality management system (QMS), 61, 67–69, CMMI ® to ISO 9001:2000 mapping, 273
125–27
purpose, 107–8
answers, 68–69
See also Process areas (PAs)