266 Document Mapping Table 9.4 <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> Section 7 to <strong>CMMI</strong> ® Mapping <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> PA <strong>CMMI</strong> ® Practices 7 Product realization 7.1 Planning product All GP 2.2, 3.1 realization OPD SP 1.1, 1.2, 1.3 IPM SP 1.1, 1.3, 1.4 PP SP 1.1, 1.2, 1.3, 1.4, SP 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7 QPM GP 2.3, SP 1.1, 1.2 7.2 Customer-related <strong>process</strong>es 7.2.1 Determination of RD SP 1.1, 1.2, SP 2.1, 2.2, 2.3, requirements related to SP 3.1, 3.2 the product REQM SP 1.1 TS SP 1.2 7.2.2 Review of requirements RD GP 2.7, 2.10, related to the product SP 1.1, SP 2.1, SP 3.5 VER GP 2.7, SP 2.2 REQM GP 2.6, GP 2.7, SP 1.1, 1.2, 1.3, 1.5 7.2.3 Customer communication RD GP 2.7 REQM SP 1.2 MA SP 2.4 IPM SP 2.1, 2.2, 2.3 7.3 Design <strong>and</strong> development 7.3.1 Design <strong>and</strong> development PP All planning IPM SP 1.1, 1.3, 1.4, SP 2.1, 2.2, 2.3, SP 3.1, 3.2, 4.1, 4.2, 4.3 CM All RD GP 2.2, 2.8, 2.9 REQM GP 2.2, 2.8, 2.9 TS GP 2.2, 2.4, 2.7, 2.8, 2.9, SP 1.1, 1.2, 1.3, SP 2.1, 2.2, 2.3, 2.4, SP 3.1, 3.2 PI GP 2.2, 2.4, 2.7, SP 1.1, 1.2, 1.3, SP 2.1, 2.2 VER GP 2.2, 2.4, 2.7, SP 1.1 VAL GP 2.2, 2.4, 2.7, SP 1.1 QPM SP 1.1, 1.2, 1.3 7.3.2 Design <strong>and</strong> development RD GP 2.7, 2.10, inputs SP 1.1, 1.2, SP 2.1, SP 3.2, 3.3, 3.4, 3.5 7.3.3 Design <strong>and</strong> development TS All outputs IPM SP 1.1 7.3.4 Design <strong>and</strong> development PMC GP 2.7, SP 1.4, 1.6, 1.7 review TS GP 2.8 7.3.5 Design <strong>and</strong> development VER GP 2.6, verification SP 1.1, 1.2, 1.3, SP 2.1, 2.2, 2.3, SP 3.1, 3.2
9.1 Mapping: <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> to the <strong>CMMI</strong> ® 267 Table 9.4 <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> Section 7 to <strong>CMMI</strong> ® Mapping (continued) <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> PA <strong>CMMI</strong> ® Practices 7.3.6 Design <strong>and</strong> development VAL GP 2.6, validation SP 1.1, 1.2, 1.3, SP 2.1, 2.2 PI GP 2.6 7.3.7 Control of design <strong>and</strong> CM All development changes TS GP 2.6 PI GP 2.6 7.4 Purchasing 7.4.1 Purchasing <strong>process</strong> SAM GP 2.6, GP 2.9, SP 1.1, 1.2, SP 2.2, 2.3 TS SP 1.1, 1.2, 1.3, SP 2.4 PI SP 3.1 7.4.2 Purchasing information SAM SP 1.1, 1.3, SP 2.1 7.4.3 Verification of purchased SAM SP 1.3, SP 2.1, 2.2, 2.3 product VER SP 3.1 7.5 Production <strong>and</strong> service provision 7.5.1 Control of production <strong>and</strong> TS GP 2.2, 2.3, 2.6, 2.8, SP 3.1, service provision 3.2 PI SP 3.1, 3.2, 3.3, 3.4 7.5.2 Validation of <strong>process</strong>es for VAL All production <strong>and</strong> service RD SP 3.5 provision 7.5.3 Identification <strong>and</strong> CM SP 1.1, 1.3, SP 2.1, 2.2, 3.1 traceability REQM SP 1.4 PI SP 3.1, 3.2, 3.3 7.5.4 Customer property (Not covered by <strong>CMMI</strong> ® ) 7.5.5 Preservation of Product PI SP 3.4 7.6 Control of monitoring <strong>and</strong> VER GP 2.8 measuring devices VAL GP 2.8 MA GP 2.1, 2.2, 2.8, 2.9, 2.10 Table 9.5 <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> Section 8 to <strong>CMMI</strong> ® Mapping <strong>ISO</strong> <strong>9001</strong>:<strong>2000</strong> PA <strong>CMMI</strong> ® Practices 8 Measurement, analysis, <strong>and</strong> <strong>improvement</strong> 8.1 General All GP 2.2, 2.8 MA GP 2.2, SP 1.1, 1.2, 1.3, 1.4 QPM SP 2.1, 2.2, 2.3, 2.4 8.2 Monitoring <strong>and</strong> measurement 8.2.1 Customer satisfaction MA SP 1.1, 1.2, SP 2.2 PMC SP 1.5 8.2.2 Internal audit OPF GP 2.1, 2.2, 2.4, SP 1.1, 1.2, 1.3, SP 2.1, 2.2 PPQA GP 2.2, 2.4, 2.6, 2.9, All SP MA SP 2.4
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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14 Process Improvement • Identifi
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 111 from business objec
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