Systematic process improvement using ISO 9001:2000 and CMMI

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266 Document Mapping Table 9.4 ISO 9001:2000 Section 7 to CMMI ® Mapping ISO 9001:2000 PA CMMI ® Practices 7 Product realization 7.1 Planning product All GP 2.2, 3.1 realization OPD SP 1.1, 1.2, 1.3 IPM SP 1.1, 1.3, 1.4 PP SP 1.1, 1.2, 1.3, 1.4, SP 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7 QPM GP 2.3, SP 1.1, 1.2 7.2 Customer-related processes 7.2.1 Determination of RD SP 1.1, 1.2, SP 2.1, 2.2, 2.3, requirements related to SP 3.1, 3.2 the product REQM SP 1.1 TS SP 1.2 7.2.2 Review of requirements RD GP 2.7, 2.10, related to the product SP 1.1, SP 2.1, SP 3.5 VER GP 2.7, SP 2.2 REQM GP 2.6, GP 2.7, SP 1.1, 1.2, 1.3, 1.5 7.2.3 Customer communication RD GP 2.7 REQM SP 1.2 MA SP 2.4 IPM SP 2.1, 2.2, 2.3 7.3 Design and development 7.3.1 Design and development PP All planning IPM SP 1.1, 1.3, 1.4, SP 2.1, 2.2, 2.3, SP 3.1, 3.2, 4.1, 4.2, 4.3 CM All RD GP 2.2, 2.8, 2.9 REQM GP 2.2, 2.8, 2.9 TS GP 2.2, 2.4, 2.7, 2.8, 2.9, SP 1.1, 1.2, 1.3, SP 2.1, 2.2, 2.3, 2.4, SP 3.1, 3.2 PI GP 2.2, 2.4, 2.7, SP 1.1, 1.2, 1.3, SP 2.1, 2.2 VER GP 2.2, 2.4, 2.7, SP 1.1 VAL GP 2.2, 2.4, 2.7, SP 1.1 QPM SP 1.1, 1.2, 1.3 7.3.2 Design and development RD GP 2.7, 2.10, inputs SP 1.1, 1.2, SP 2.1, SP 3.2, 3.3, 3.4, 3.5 7.3.3 Design and development TS All outputs IPM SP 1.1 7.3.4 Design and development PMC GP 2.7, SP 1.4, 1.6, 1.7 review TS GP 2.8 7.3.5 Design and development VER GP 2.6, verification SP 1.1, 1.2, 1.3, SP 2.1, 2.2, 2.3, SP 3.1, 3.2
9.1 Mapping: ISO 9001:2000 to the CMMI ® 267 Table 9.4 ISO 9001:2000 Section 7 to CMMI ® Mapping (continued) ISO 9001:2000 PA CMMI ® Practices 7.3.6 Design and development VAL GP 2.6, validation SP 1.1, 1.2, 1.3, SP 2.1, 2.2 PI GP 2.6 7.3.7 Control of design and CM All development changes TS GP 2.6 PI GP 2.6 7.4 Purchasing 7.4.1 Purchasing process SAM GP 2.6, GP 2.9, SP 1.1, 1.2, SP 2.2, 2.3 TS SP 1.1, 1.2, 1.3, SP 2.4 PI SP 3.1 7.4.2 Purchasing information SAM SP 1.1, 1.3, SP 2.1 7.4.3 Verification of purchased SAM SP 1.3, SP 2.1, 2.2, 2.3 product VER SP 3.1 7.5 Production and service provision 7.5.1 Control of production and TS GP 2.2, 2.3, 2.6, 2.8, SP 3.1, service provision 3.2 PI SP 3.1, 3.2, 3.3, 3.4 7.5.2 Validation of processes for VAL All production and service RD SP 3.5 provision 7.5.3 Identification and CM SP 1.1, 1.3, SP 2.1, 2.2, 3.1 traceability REQM SP 1.4 PI SP 3.1, 3.2, 3.3 7.5.4 Customer property (Not covered by CMMI ® ) 7.5.5 Preservation of Product PI SP 3.4 7.6 Control of monitoring and VER GP 2.8 measuring devices VAL GP 2.8 MA GP 2.1, 2.2, 2.8, 2.9, 2.10 Table 9.5 ISO 9001:2000 Section 8 to CMMI ® Mapping ISO 9001:2000 PA CMMI ® Practices 8 Measurement, analysis, and improvement 8.1 General All GP 2.2, 2.8 MA GP 2.2, SP 1.1, 1.2, 1.3, 1.4 QPM SP 2.1, 2.2, 2.3, 2.4 8.2 Monitoring and measurement 8.2.1 Customer satisfaction MA SP 1.1, 1.2, SP 2.2 PMC SP 1.5 8.2.2 Internal audit OPF GP 2.1, 2.2, 2.4, SP 1.1, 1.2, 1.3, SP 2.1, 2.2 PPQA GP 2.2, 2.4, 2.6, 2.9, All SP MA SP 2.4
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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1.3 Synergy 9 • Educated and well
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1.3 Synergy 11 References [1] Shear
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14 Process Improvement • Identifi
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16 Process Improvement life-cycle m
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18 Process Improvement Although the
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20 Process Improvement Figure 2.2 I
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22 Process Improvement To help reso
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24 Process Improvement improvement
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26 Process Improvement 2. Analyze r
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 37 Table 3.
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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3.4 ISO TR 15504 43 • Defect Prev
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3.4 ISO TR 15504 45 Table 3.5 ISO T
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3.5 EIA/IS-731 47 Table 3.7 Managem
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3.5 EIA/IS-731 49 Table 3.8 EIA/IS-
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3.5 EIA/IS-731 51 Table 3.9 EIA/IS-
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3.6 FAA-iCMM ® 53 of the model (su
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3.6 FAA-iCMM ® 55 Table 3.12 Capab
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3.7 Summary 57 Table 3.13 Maturity
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CHAPTER 4 Contents 4.1 ISO 9001:200
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4.1 ISO 9001:2000 61 the current st
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4.1 ISO 9001:2000 63 Principle 4: p
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4.1 ISO 9001:2000 65 agement level
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4.1 ISO 9001:2000 67 for understand
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4.1 ISO 9001:2000 69 • Which tool
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4.1 ISO 9001:2000 71 responsibility
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4.1 ISO 9001:2000 73 It is often sa
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4.1 ISO 9001:2000 75 covery of erro
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4.1 ISO 9001:2000 77 measured, and
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4.2 CMMI ® 79 resistance to this p
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4.2 CMMI ® 81 and staged represent
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4.2 CMMI ® 83 Figure 4.4 Continuou
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4.2 CMMI ® 85 Table 4.6 Category C
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4.2 CMMI ® 87 Table 4.7 Generic Go
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4.2 CMMI ® 89 Table 4.8 Generic Go
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4.2 CMMI ® 91 Why is this importan
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4.2 CMMI ® 97 • Identifying and
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 101 SG 2 SP 2.1-1 SP 2.
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4.2 CMMI ® 103 Interfaces between
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4.2 CMMI ® 105 SP 2.6-1 SP 2.7-1 S
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4.2 CMMI ® 107 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 109 Why is this importa
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4.2 CMMI ® 111 from business objec
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4.2 CMMI ® 113 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 115 SG 3 SP 3.1-1 SP 3.
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4.2 CMMI ® 117 Why is this importa
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4.2 CMMI ® 119 [5] Quality managem
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122 ISO 9001:2000 and CMMI ® Syner
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154 Transitioning from Legacy Stand
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206 Approaches Using ISO-CMMI ® Sy
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Page 261 and 262: CHAPTER 8 8.1 SCAMPI SM Contents 8.
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Page 271 and 272: 8.1 SCAMPI SM 249 relevant stakehol
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Page 275 and 276: 8.2 ISO 9001:2000 registration proc
Page 281 and 282: 8.3 TickIT 259 Figure 8.5 TickIT st
Page 283 and 284: 8.5 Summary 261 in Chapter 7, achie
Page 285 and 286: CHAPTER 9 Contents Document Mapping
Page 287: 9.1 Mapping: ISO 9001:2000 to the C
Page 291 and 292: 9.2 Inverse mapping: CMMI ® to ISO
Page 303: 9.2 Inverse mapping: CMMI ® to ISO
Page 306 and 307: 284 Acronyms FAM FAA-iCMM ® Apprai
Page 308 and 309: 286 Acronyms SCAMPI SM Standard CMM
Page 311 and 312: Index A audience, this book, xv-xvi
Page 313 and 314: Index 291 design and development, 1
Page 315 and 316: Index 293 technical solution (TS),
Page 317 and 318: Index 295 ISO 9001:2000 transition,
Page 319 and 320: Index 297 organizational innovation
Page 321 and 322: Index 299 S supplier agreement mana
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Systematic process improvement using ISO 9001:2000 and CMMI

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