Systematic process improvement using ISO 9001:2000 and CMMI

4.2 CMMI ® 113
SG 1
SP 1.1-1
SP 1.2-1
SP 1.3-1
SP 1.4-1
SP 1.5-1
Establish Performance Baselines and Models
Select Processes
Establish Process Performance Measures
Establish Quality and Process-Performance Objectives
Establish Process Performance Baselines
Establish Process Performance Models
Why is this important
Once processes are defined, institutionalized, and measured, an organization
is in a position to quantitatively characterize the results expected from executing
those processes. It is not practical or sensible to do this for all processes,
so an organization must first decide which processes or process elements
should be included in the analysis. The selection of processes will typically
be driven by understanding which processes have the strongest relationships
to business goals.
Baselines describing the expected range of results for the selected processes
can then be established. In general, a single baseline will not be
adequate; different results will usually be obtained when the standard processes
are tailored to fit different project environments.
Organizational Innovation and Deployment
The purpose of organizational innovation and deployment is to select and deploy
incremental and innovative improvements that measurably improve the
organization’s processes and technologies. The improvements support the
organization’s quality and process-performance objectives as derived from
the organization’s business objectives.
SG 1
SP 1.1-1
SP 1.2-1
SP 1.3-1
SP 1.4-1
SG 2
SP 2.1-1
SP 2.2-1
SP 2.3-1
Select Improvements
Collect and Analyze Improvement Proposals
Identify and Analyze Innovations
Pilot Improvements
Select Improvements for Deployment
Deploy Improvements
Plan the Deployment
Manage the Deployment
Measure Improvement Effects
Why is this important
Continual improvement works best when all people in an enterprise are
encouraged to suggest changes. With the OID PA, improvement proposals