Systematic process improvement using ISO 9001:2000 and CMMI

66 Revised Frameworks: ISO 9001:2000 and the CMMI ®
Figure 4.1
System and process approach.
resources are available, staff trained, and processes monitored, measured,
controlled, and improved.
The system management approach may be difficult for many organizations
to enact because processes may not line up with the organizational
entities or functions. However, by hierarchically decomposing processes into
their constituent parts, process ownership can be identified by mapping
processes onto organizational functions. The desired process orientation can
usually be achieved without adversely affecting an existing organizational
structure, but sometimes the mapping exercise will reveal a suboptimal—
or even dysfunctional—organization.
4.1.3 ISO 9001:2000 requirements
In the following sections we present five parts of ISO 9001:2000 (Parts 4
through 8) and discuss their features. The description given here is sufficient