Systematic process improvement using ISO 9001:2000 and CMMI

72 Revised Frameworks: ISO 9001:2000 and the CMMI ®
Management review (5.6)
5.6.1 General
5.6.2 Review input
5.6.3 Review output
Finally, top management is required to periodically review the QMS to
ensure its suitability, adequacy, and effectiveness. Based on the results of
the reviews, quality goals and objectives may be revised, plans for the QMS
implementation modified, and process improvement opportunities identified.
4.1.3.3 Resource management
Section 6 of the standard addresses resource management. Without
resources, organizational goals and objectives cannot be met. Resources can
be identified in several forms such as materials, equipment, supplies, staff,
buildings, or financial. In a typical organization, different divisions, departments,
and functions control these resources. Projects then use the resources,
as required, to develop their products. Resource management processes interact
with every other process in the organization.
Provision of resources (6.1) Implementation of resource management
depends on the organizational structure. For example, in matrix organizations,
the home departments manage resources used by projects while in
program/project organizations, programs or projects completely control and
manage required resources. Hybrid structure organizations employ combinations
of these approaches. Regardless of the organizational structure,
resources have to be identified, planned, acquired, deployed, trained (in
the case of human resources), and maintained—in a word, managed. The
standard emphasizes that the required resources have to be available for
implementing, maintaining, and improving the QMS as well as for meeting
customer requirements and enhancing their satisfaction.
Human resources (6.2)
6.2.1 General
6.2.2 Competence, awareness, and training