Systematic process improvement using ISO 9001:2000 and CMMI

7.4 Third phase: Establishing 217
Table 7.4 Process Improvement Steps Based on ISO–CMMI ® Synergy
(continued)
Step ISO 9001:2000 CMMI ®
7 Establish measurement Establish the MA process area. Specifically,
and analysis function (8.1, establish SG 1.
8.2.1, 8.2.3, 8.2.4, 8.4). May also need to establish QPM SG 2,
Statistically Manage Subprocess Performance,
and CAR SG 1, Determine Causes of Defects.
Need to address how the customer
satisfaction will be obtained and used (ISO
8.2.1).
8 Plan product realization Establish the PP process area (SG 3 may not
(7.1). yet be required).
Establish the SAM process area. Specifically,
establish SP 1.1.
Establish IPM process area (IPPD SG 3 and 4
may not be required, and SG 2 is not
needed until step 12).
Implement GP 3.1, Establish a Defined Process,
if not already implemented.
Revisit OPD (which was already
established).
9 Perform product Implement RD, REQM, TS, and PI process
realization (5.2, 7.2.1,
areas.
7.2.2, 7.2.3, 7.3.1, 7.3.2, Ensure that customers are informed
7.3.3). about product development, contractual
matters, and their feedback is addressed
(ISO 7.2.3).
10 Perform verification and Invoke VER and VAL process areas.
validation (7.3.5, 7.3.6, Specifically, VER SG 2 and 3 and VAL SG 2.
7.5.2).
11 Implement purchasing Invoke SAM process area. Specifically,
(7.4). invoke SG 2; SG 1 may have to be
periodically revisited.
12 Perform measurement, Invoke PMC process area.
tracking, reviewing, and Invoke PPQA specific practices.
auditing (5.6, 7.3.4, 8.2.1, Invoke CM and MA SG 2.
8.2.3, 8.5.2, 8.5.3). Implement CAR process area, as needed.
Revisit OPF and IPM (which were already
established).
Perform GP 2.6, Manage Configurations; GP
2.8, Monitor and Control the Process; GP 2.9,
Objectively Evaluate Adherence; and GP 2.10,
Review Status with Higher Level Management;
in all relevant process areas.
Perform GP 3.2, Collect Improvement
Information, in all relevant process areas.
Need ISO required procedures for the
corrective and preventive actions (ISO
8.5.2 and 8.5.3).