Systematic process improvement using ISO 9001:2000 and CMMI

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226 Approaches Using ISO–CMMI ® Synergy Table 7.5 Process Improvement Steps Based on ISO–CMMI ® Synergy for Organizations at CMM ® Maturity Level 2 Step ISO CMMI ® 1 Establish management Implement OPF. responsibility, authority Implement GP 2.4 (AB 4), Assign and communication (5.1, Responsibility, and GP 2.7 (DI 2), Identify and 5.5.1, 5.5.2, 8.2.2, 8.5.1). Involve Relevant Stakeholders, in all organizational PAs. Name management representative (ISO 5.5.2). 2 Establish quality policy Review Policies for maturity level 2 and 3 (5.3) and specify quality PA to ensure compatibility with the CMMI ® . objectives (5.4.1); Revise as necessary using GP 2.1 (CO 1), communicate the policy Establish an Organizational Policy, for all level (5.5.3). 2 and 3 PAs. Consider OPP SP 1.3, Establish Quality and Process Performance Objectives, andQPMSG1, Quantitatively Manage the Project, to establish quality and process performance objectives. Communicate the revised policy (included in GP 2.1). Ensure that channels of communication are established. 3 Define and plan QMS Establish OPD. (4.1, 4.2.1, 4.2.2, 5.4.2). Review existing CMM ® level 2 plans and process definitions to ensure that they are compatible with the CMMI ® . Revise as necessary using GP 2.2 (AB 2), Plan the Process. Implement GP 3.1 (AB 1), Establish a Defined Process (revisit level 2 PAs). 4 Provide resources (6.0). Review level 2 PAs to ensure that required resources are adequate in CMMI ® terms. Revise as needed using GP 2.3 (AB 3), Provide Resources. Implement GP 2.3 (AB 3) for all level 3 PAs. Review and update training for revised level 2 and newly required/revised level 3 processes. Implement GP 2.5 (AB 5), Train People, for all level 2 and 3 PAs. Establish the OT PA. May need to establish OEI SP 1.2, Establish an Integrated Work Environment, for ISO 6.3 and 6.4. 5 Establish configuration Review the implementation of the CMM ® management (4.2.3, 4.2.4, SCM KPA for adequacy in CMMI ® terms. 7.3.7, 7.5.3). Revise if necessary to establish the CM PA. Need ISO required procedures for defining the control of records (ISO 4.2.3) and for controlling identification, storage, protection of records (ISO 4.2.4).
7.4 Third phase: Establishing 227 Table 7.5 Process Improvement Steps Based on ISO–CMMI ® Synergy for Organizations at CMM ® Maturity Level 2 (continued) Step ISO CMMI ® 6 Establish quality Review implementation of the CMM ® SQA assurance (8.2.2). KPA for adequacy in CMMI ® terms. Revise if necessary to establish the PPQA PA. Establish VER and VAL PAs. Specifically, establish SG 1 in each PA. Revisit OPF, which was already implemented. Need ISO required procedures for responsibilities and requirements for planning and conducting audits and process for selecting auditors (ISO 8.2.2). 7 Establish measurement Establish the MA PA. Specifically, establish and analysis function (8.1, SG 1. 8.2.1, 8.2.3, 8.2.4, 8.4). May also need to establish QPM SG 2, Statistically Manage Subprocess Performance, and CAR SG 1, Determine Causes of Defects. Need to address how the customer satisfaction will be obtained and used (ISO 8.2.1). 8 Plan product realization Review implementation of the CMM ® SPP (7.1). KPA for adequacy in CMMI ® terms. Revise as necessary to implement the PP PA and the IPM PA. PP SG 3 may not be required. IPM (IPPD) SG 3 and 4 may not be required and SG 2 is not needed until step 10. Review assigned responsibilities (GP 2.4/AB 4) for all level 2 PAs. Implement GP 2.4 (AB 4), Assign Responsibility, in all level 3 PAs and GP 2.7 (DI 2), Identify and Involve Relevant Stakeholders, in all level 2 and 3 PAs. Implement GP 3.1 (AB 1), Establish a Defined Process, if not already implemented. Revisit OPD, which was already established. 9 Perform product Implement RD, REQM, TS, and PI PAs. realization (5.2, 7.2.1, Ensure that customers are informed 7.2.2, 7.2.3, 7.3.1, 7.3.2, about product development, contractual 7.3.3). matters, and their feedback is addressed (ISO 7.2.3). 10 Perform verification and Invoke VER and VAL PAs. Specifically, validation (7.3.5, 7.3.6, invoke VER SG 2 and 3, and VAL SG 2. 7.5.2). 11 Implement purchasing Review implementation of the CMM ® SSM (7.4). KPA and revise to make it compatible with the SAM PA. SG 1 may have to be periodically revisited.
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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1.3 Synergy 9 • Educated and well
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1.3 Synergy 11 References [1] Shear
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14 Process Improvement • Identifi
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16 Process Improvement life-cycle m
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18 Process Improvement Although the
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20 Process Improvement Figure 2.2 I
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22 Process Improvement To help reso
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24 Process Improvement improvement
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26 Process Improvement 2. Analyze r
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 37 Table 3.
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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3.4 ISO TR 15504 43 • Defect Prev
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3.4 ISO TR 15504 45 Table 3.5 ISO T
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3.5 EIA/IS-731 47 Table 3.7 Managem
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3.5 EIA/IS-731 49 Table 3.8 EIA/IS-
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3.5 EIA/IS-731 51 Table 3.9 EIA/IS-
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3.6 FAA-iCMM ® 53 of the model (su
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3.6 FAA-iCMM ® 55 Table 3.12 Capab
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3.7 Summary 57 Table 3.13 Maturity
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CHAPTER 4 Contents 4.1 ISO 9001:200
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4.1 ISO 9001:2000 61 the current st
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4.1 ISO 9001:2000 63 Principle 4: p
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4.1 ISO 9001:2000 65 agement level
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4.1 ISO 9001:2000 67 for understand
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4.1 ISO 9001:2000 69 • Which tool
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4.1 ISO 9001:2000 71 responsibility
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4.1 ISO 9001:2000 73 It is often sa
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4.1 ISO 9001:2000 75 covery of erro
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4.1 ISO 9001:2000 77 measured, and
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4.2 CMMI ® 79 resistance to this p
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4.2 CMMI ® 81 and staged represent
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4.2 CMMI ® 83 Figure 4.4 Continuou
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4.2 CMMI ® 85 Table 4.6 Category C
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4.2 CMMI ® 87 Table 4.7 Generic Go
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4.2 CMMI ® 89 Table 4.8 Generic Go
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4.2 CMMI ® 91 Why is this importan
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4.2 CMMI ® 97 • Identifying and
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 101 SG 2 SP 2.1-1 SP 2.
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4.2 CMMI ® 103 Interfaces between
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4.2 CMMI ® 105 SP 2.6-1 SP 2.7-1 S
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4.2 CMMI ® 107 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 109 Why is this importa
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4.2 CMMI ® 111 from business objec
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4.2 CMMI ® 113 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 115 SG 3 SP 3.1-1 SP 3.
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4.2 CMMI ® 117 Why is this importa
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4.2 CMMI ® 119 [5] Quality managem
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122 ISO 9001:2000 and CMMI ® Syner
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154 Transitioning from Legacy Stand
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Page 287 and 288: 9.1 Mapping: ISO 9001:2000 to the C
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Page 291 and 292: 9.2 Inverse mapping: CMMI ® to ISO
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9.2 Inverse mapping: CMMI ® to ISO
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284 Acronyms FAM FAA-iCMM ® Apprai
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286 Acronyms SCAMPI SM Standard CMM
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Index A audience, this book, xv-xvi
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Index 291 design and development, 1
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Index 293 technical solution (TS),
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Index 295 ISO 9001:2000 transition,
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Index 297 organizational innovation
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Index 299 S supplier agreement mana
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