Systematic process improvement using ISO 9001:2000 and CMMI

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294 Index IDEAL SM model (continued) ISO 9001:1987, 33 Diagnosing phase, 23, 207–9 ISO 9001:1994, 3, 33, 34–35 Establishing phase, 23–24, 209–36 clauses, 35, 36–37 illustrated, 23 defined, 34 Initiating phase, 22, 206–7 ISO 9001:2000 vs., 175–77 Learning phase, 24, 236–37 nonconformity prevention, 176 managing improvement based on, 25 organization requirements, 35 process improvement guidance, 22 organization transition, 154 indirect artifacts, 244 transition to ISO 9001:2000, 201–4 infrastructure, 73 ISO 9001:2000 initial maturity level, 38 application, 122 Initiating phase, 22 CMMI ® relationship, 149–51 defined, 206 CMMI ® similarities, 8–9 in ISO–CMMI ® synergy, 206–7 commonalities, 129–31 stress management, 206 differences, 131–32 See also IDEAL SM model features comparison, 122 institutionalization, 83–86 ISO 9001:1994 vs., 175–77 CMM ® vs. CMMI ® , 155–61 language, 176 GGs/GPs and, 85 management responsibility, 69–72 methods of address, 86 measurement, analysis, improvement, 76–78 staged representation and, 86 process improvement illustration, 9 synergy, 135–36 product realization, 73–75 institutionalization approach, 182–83 QMS, 67–69 quality management principles, 61–65, continuous representation, 183–85 130–31, 175 continuous representation variant, 185–89 registration, SCAMPI SM for, 260–61 transition steps, 183 registration process, 252–57 See also CMMI ® transition requirements, 66–78 integrated product and process development requirements not covered by CMMI ® , (IPPD), 80 151–52 integrated project management, 106–7, 142, resource management, 72–73 168–69 Section 4 requirements, 177 CMMI ® to ISO 9001:2000 mapping, 272–73 Section 5 requirements, 178 maturity level 3 PA, 168–69 Section 6 requirements, 178 purpose, 106 Section 7 requirements, 179 See also Process areas (PAs) Section 8 requirements, 179 integrated teaming, 108–9 ‘‘shall’’ statements, 10 CMMI ® to ISO 9001:2000 mapping, 273 as sparse document, 9 purpose, 108 strengths, 132–33 See also Process areas (PAs) stress management, 206 International Council on Systems Engineering terminology comparison, 126 (INCOSE), 47 weaknesses, 133–34 inverse mapping, 268–81 ISO 9001:2000 to CMMI ® mapping, 264–68 ISO Section 4, 264 certification, 121 Section 5, 264–65 family, 60 Section 6, 265 Web site, 121 Section 7, 266–67 ISO 9000-3, 33 Section 8, 267–68 ISO 9000:1994, 34 See also mappings
Index 295 ISO 9001:2000 transition, 201–4 implementation step, 20 difficulty, 201 improvement confirmation step, 21 gap analysis and, 202 as international standard, 19 with ISO 9001:1994/CMM ® experience, L attribute, 45 233–34 management practices, 47 with ISO 9001:1994 experience/without N attribute, 44 CMM ® experience, 229–32 needs/business goals step, 19 without ISO experience/with CMM ® Part 2, 43 experience, 224–29 Part 5, 43 potential transition cases, 211–34 Part 7, 18–19 without previous process improvement parts relationship, 18 experience, 212–24 P attribute, 44 steps, 202 performance monitoring step, 21 ISO 9004:2000, 26–27 process assessment step, 19–20 defined, 26 process dimension, 45 guidance, 26–27 process improvement initiation step, 19 ISO–CMMI ® synergy, 5, 7–10, 134–52 process improvement steps, 19–21 acting phase, 235–36 steps illustration, 20 advantages, 10 two-dimensional model, 44 approaches, 205–37 diagnosing phase, 207–9 K establishing phase, 209–36 key process areas (KPAs), 38–43 illustrated, 9 common features, 39–40 initiating phase, 206–7 goals, satisfaction of, 39 institutionalization, 135–36 maturity level 2, 40–41 learning phase, 236–37 maturity level 3, 42 management responsibility, 138–41 maturity level 4, 42 measurement, analysis, improvement, maturity level 5, 42–43 146–49 See also CMM ® maturity levels PAs and SPs, 136–49 process improvement, 205–6 L process improvement steps based on, leadership, 62, 130 216–18 Learning phase, 24 product realization, 142–46 defined, 24, 236 QMS, 137–38 ISO–CMMI ® synergy, 236–37 relationships, 124, 149–51 See also IDEAL SM model resource management, 141–42 ISO TR 15504, 3, 4, 17–21, 43–47 M assessment output analysis step, 20 managed maturity level assessment scheme, 44 defined, 38 attribute indicator sets, 46 KPAs, 42 capability levels, 44 See also CMM ® maturity levels capability levels and process attributes, 46 managed process, 158 communication/teamwork guidelines, 21 management compatibility, 43 configuration, 114–15, 165, 277 defined, 18, 43 integrated, 106–7 F attribute, 45 gains sustain step, 21 process approach to, 65–66 project, 104–9
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Systematic Process Improvement Usin
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Systematic Process Improvement Usin
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To our wives, Mirta and Susan, and
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Contents Foreword . . . . . . . . .
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Contents ix 5.6 Summary of ISO requ
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Foreword As we began the work in 19
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Foreword xiii tion’s investment i
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xvi Preface Audience for this book
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xviii Preface organizations have pu
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CHAPTER 1 Contents 1.1 Role of fram
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Introduction 3 Figure 1.1 Framework
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1.2 Process improvement approaches
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1.3 Synergy 7 Figure 1.2 Systematic
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1.3 Synergy 9 • Educated and well
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1.3 Synergy 11 References [1] Shear
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14 Process Improvement • Identifi
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16 Process Improvement life-cycle m
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18 Process Improvement Although the
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20 Process Improvement Figure 2.2 I
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22 Process Improvement To help reso
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24 Process Improvement improvement
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26 Process Improvement 2. Analyze r
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28 Process Improvement Table 2.1 Im
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CHAPTER 3 Contents 3.1 Relationship
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3.1 Relationships between framework
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3.3 CMM ® for software 35 by its u
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3.3 CMM ® for software 37 Table 3.
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3.3 CMM ® for software 39 Figure 3
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3.3 CMM ® for software 41 Figure 3
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3.4 ISO TR 15504 43 • Defect Prev
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3.4 ISO TR 15504 45 Table 3.5 ISO T
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3.5 EIA/IS-731 47 Table 3.7 Managem
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3.5 EIA/IS-731 49 Table 3.8 EIA/IS-
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3.5 EIA/IS-731 51 Table 3.9 EIA/IS-
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3.6 FAA-iCMM ® 53 of the model (su
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3.6 FAA-iCMM ® 55 Table 3.12 Capab
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3.7 Summary 57 Table 3.13 Maturity
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CHAPTER 4 Contents 4.1 ISO 9001:200
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4.1 ISO 9001:2000 61 the current st
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4.1 ISO 9001:2000 63 Principle 4: p
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4.1 ISO 9001:2000 65 agement level
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4.1 ISO 9001:2000 67 for understand
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4.1 ISO 9001:2000 69 • Which tool
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4.1 ISO 9001:2000 71 responsibility
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4.1 ISO 9001:2000 73 It is often sa
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4.1 ISO 9001:2000 75 covery of erro
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4.1 ISO 9001:2000 77 measured, and
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4.2 CMMI ® 79 resistance to this p
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4.2 CMMI ® 81 and staged represent
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4.2 CMMI ® 83 Figure 4.4 Continuou
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4.2 CMMI ® 85 Table 4.6 Category C
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4.2 CMMI ® 87 Table 4.7 Generic Go
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4.2 CMMI ® 89 Table 4.8 Generic Go
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4.2 CMMI ® 91 Why is this importan
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4.2 CMMI ® 97 • Identifying and
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4.2 CMMI ® 99 uous representation
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4.2 CMMI ® 101 SG 2 SP 2.1-1 SP 2.
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4.2 CMMI ® 103 Interfaces between
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4.2 CMMI ® 105 SP 2.6-1 SP 2.7-1 S
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4.2 CMMI ® 107 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 109 Why is this importa
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4.2 CMMI ® 111 from business objec
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4.2 CMMI ® 113 SG 1 SP 1.1-1 SP 1.
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4.2 CMMI ® 115 SG 3 SP 3.1-1 SP 3.
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4.2 CMMI ® 117 Why is this importa
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4.2 CMMI ® 119 [5] Quality managem
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122 ISO 9001:2000 and CMMI ® Syner
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154 Transitioning from Legacy Stand
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206 Approaches Using ISO-CMMI ® Sy
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CHAPTER 8 8.1 SCAMPI SM Contents 8.
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8.1 SCAMPI SM 241 Appraisal Framewo
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Page 308 and 309: 286 Acronyms SCAMPI SM Standard CMM
Page 311 and 312: Index A audience, this book, xv-xvi
Page 313 and 314: Index 291 design and development, 1
Page 315: Index 293 technical solution (TS),
Page 319 and 320: Index 297 organizational innovation
Page 321 and 322: Index 299 S supplier agreement mana
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Systematic process improvement using ISO 9001:2000 and CMMI

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