Systematic process improvement using ISO 9001:2000 and CMMI

112 Revised Frameworks: ISO 9001:2000 and the CMMI ®
Organizational Training
The purpose of organizational training is to develop the skills and knowledge
of people so they can perform their roles effectively and efficiently.
SG 1
SP 1.1-1
SP 1.2-1
SP 1.3-1
SP 1.4-1
SG 2
SP 2.1-1
SP 2.2-1
SP 2.3-1
Establish an Organizational Training Capability
Establish the Strategic Training Needs
Determine Which Training Needs Are the Responsibility of the
Organization
Establish an Organizational Training Tactical Plan
Establish Training Capability
Provide Necessary Training
Deliver Training
Establish Training Records
Assess Training Effectiveness
Why is this important
A prerequisite for effective performance is ensuring that people have the
skills and knowledge they need. Some training can be provided on a ‘‘spot’’
basis; that is, it is delivered to address an immediate, local need. The OT
PA is concerned with systematically identifying and addressing the training
needed to support strategic and tactical business needs.
As an organizational process, decisions must be made concerning the
scope of the training program. Not all training and training services need to be
supported by an organization-level program, but the division of responsibility
must be explicit. For example, where specific training is needed by only a
few people, it may be left to a project to plan, acquire, and deliver the
training, leaving only the maintenance of training records to the organization.
In all cases, however, the effectiveness of the training must be evaluated
to determine if the training is meeting the goal of making or keeping people
competent to perform their tasks.
This PA enables GP 2.5 across all other PAs.
Organizational Process Performance
The purpose of organizational process performance is to establish and maintain
a quantitative understanding of the performance of the organization’s set of
standard processes in support of quality and process-performance objectives,
and to provide the process performance data, baselines, and models to
quantitatively manage the organization’s projects.