Systematic process improvement using ISO 9001:2000 and CMMI

CHAPTER
8
8.1 SCAMPI SM
Contents
8.2 ISO 9001:2000 registration
process
8.3 TickIT
8.4 Using SCAMPI SM to prepare
for ISO 9001:2000 registration
8.5 Summary
References
Appraisal/Registration
In this chapter, we briefly describe two processes—one for
appraising the compliance of organizational processes to the
CMMI ® and the other for registering the organization with ISO.
Then, based on the synergy between the CMMI ® and ISO
9001:2000, we describe how the SCAMPI SM method can be used
to prepare an organization for ISO registration.
The primary purpose of appraisals should be for process
improvement rather than for achieving a maturity or capability
level or obtaining ISO certification. Any appraisal should be
linked to organizational business goals and objectives. A major
benefit that comes from understanding the appraisal method is
that the organization gains an understanding of the process
outcomes that have to be in place to ensure that those processes
are properly implemented and will endure. The appraisal delivers
a statement of organizational strengths and weaknesses that
will then lead toward improving process performance.
Several questions must be answered when choosing an
appraisal method:
• What is expected from an appraisal method
• What are the characteristics of an efficient and effective
appraisal method
• What will be done with the appraisal results
The appraisal method should provide insight into the organization’s
process capabilities by identifying its strengths and
weaknesses relative to the chosen model, such as ISO 9001,
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