Systematic process improvement using ISO 9001:2000 and CMMI

126 ISO 9001:2000 and CMMI ® Synergy
Table 5.2
High-Level Comparison of ISO 9001:2000 and CMMI ® Terminology
ISO 9000:2000 CMMI ® Comment
Top management Higher level management; Similar; pertains to a
senior management
management role in the
organization.
Quality management Organization’s set of The QMS is the set of
system, quality manual standard processes processes an organization
follows to reach its
objectives. The QMS is
documented in a quality
manual.
An organization’s set of
standard processes
contains definitions that
guide all activities in an
organization.
Quality plan Project plan, software ISO terminology is much
development plan, system broader and less specific
engineering management than CMMI ® terminology.
plan, data management The project plan can be
plan
construed to contain the
project’s defined process,
based on tailoring of the
organization’s standard
process.
Customer, interested Customer, stakeholder The CMMI ® term
party
stakeholder is much
broader and less specific
than ISO terminology.
Documented Plan for performing the Planning the process
procedure process produces the process
description, which
includes or references
relevant standards and
procedures.
Record Work product, record, Similar meanings;
evidence
captures results of
activities and supports
compliance verification.
Quality management Quality management ISO uses the term in a
very broad sense. CMMI ®
usage focuses on
quantitative management.