Avaya IR Install and Troubleshooting Guide - Avaya Support

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Troubleshooting2. Configure the systems to communicate with each other over the dedicated LAN hub.3. Use the ping on page 100 command to verify that the server responds.4. If none of these solutions work, contact your field support representative.Pinging server connectionsThe ping command indicates whether a remote host can be reached. It can also displaystatistics about packet loss and delivery time.The ping command is available through the Solaris operating system. Use it with theattributes shown in the following table:Attribute Function-d Set the SO_DEBUG socket option.-l Send the packet to the given host and back again.-L Turn off loopback of multicast packets.-n Display the network addresses as numbers.-r Bypass the normal routing tables and send directly to a host on an attached network.-R Set the IP record route option and store the route of the packet inside the IP header.-v List any ICMP packets, other than ECHO_RESPONSE, that are received.-i Specify the outgoing interface to use for multicast packets.-I Specify the interval between successive transmissions.-t ttl Specify the IP time to live for multicast packets.Monitoring Ethernet packetsThe Sun Solaris operating system provides Watch-Net and Watch Net-All diagnostics thatmonitor Ethernet packets and identify good packets, and packets with errors. The Sun BladeService Manual explains how to use these diagnostics.Tracing LAN activitiesLAN trace utilities help you see how LAN communications are operating and identifyproblems. The LAN trace utilities have a few disadvantages:100 Avaya IR R1 Install and Troubleshooting Guide
Checking communications• Only traffic on the subnet to which the IR system is attached can be traced.• When traffic on the LAN is very heavy, some packets may be lost because the servercannot keep up with the flow.Nevertheless, these utilities are very helpful. You may want to seek support from your Avayasupport representative when running them.Detecting incorrect IP addresses (arp)The arp command provides information about Ethernet/IP address translation. The commandcan be used to detect systems on the LAN that are configured with an incorrect IP address.The table that follows identifes options for the arp command and their functions.Commandarp -a [unix[kmem]]arp -d hostnamearp -s hostnameether_address [temp] [pub][trail]arp -f filenameFunctionDisplay all of the current ARP entries by reading the tablefrom the file kmem (default /dev/kmem), based on thekernel file unix (default /kernel/unix )Delete an entry for the host called hostname.Note:This option may only be used by the super-user.Create an ARP entry for the host called hostname with theEthernet address ether_addressRead the file named filename and set multiple entries in theARP tablesDisplaying network statistics (netstat)The netstat command is used to display statistics about each network interface and socket,and statistics about the network routing table. Use the netstat command with the attributesshown in the table that follows.AttributeFunction-a Display the state of all sockets and all routing table entries.-f address_family Limit the statistics or address control block reports to those of thespecified family. (The address family can be inet for the AF_INET family orUNIX for the AF_UNIX family.)-g Display the multicast group memberships for all interfaces.Issue 3 March 2003 101
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Avaya Interactive ResponseRelease 1
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Technical SupportTo report problems
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ContentsRequirements for successful
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Hardware installationIf you purchas
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Hardware installationModem cableAn
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Hardware installation2. Connect the
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Installing the system base software
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Site-specific setupThe information
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Site-specific setup2. Select a Loca
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Site-specific setup18. Regions[ ] A
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Installing packages and setting up
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Installation overviewVERSION: 1.0.0
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Installation overview4. Type uncomp
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Restoring the system from backupIf
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MigrationThis section defines the p
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MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
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Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 72 and 73: TroubleshootingInadequate systemres
Page 74 and 75: Troubleshooting6. Check the Message
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91 and 92: Checking hardwareRestoring NETOOS c
Page 93 and 94: Checking hardware― For the VoIP c
Page 95 and 96: Checking hardware2. Note the result
Page 97 and 98: Checking LAN communicationsTo suppo
Page 99: Checking communications4. Click Tes
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
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