Avaya IR Install and Troubleshooting Guide - Avaya Support
Avaya IR Install and Troubleshooting Guide - Avaya Support
Avaya IR Install and Troubleshooting Guide - Avaya Support
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Investigating operations problemsb) Search for the parent process id (PID) for ccasum (located in the second column fromthe left).c) For PID number pid#, type kill pid# <strong>and</strong> press Enter.3. Create an index for ccasum by doing the following:a) Log in to SQL*Plus as sti/sti.b) Type create index cca_idx on cca(phone_num); <strong>and</strong> press Enter.c) To exit the SQL*Plus Utility, type :quit <strong>and</strong> press Enter.d) When the call traffic is light, type /vs/bin/util/ccasum <strong>and</strong> press Enter.e) When ccasum is finished, type /vs/bin/util/ccadel <strong>and</strong> press Enter.Card diagnostics failIf card diagnostics fail, check for ESD sources, such as:• Florescent lights• Power suppliesIf ESD is not an issue, contact your <strong>Avaya</strong> support representative. A technician may need tocome to your site to check connections to the cards for kinks or pin problems.Issue 3 March 2003 83
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