Avaya IR Install and Troubleshooting Guide - Avaya Support

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TroubleshootingChecking communicationsBecause voice system functions may be reliant on servers, checking LAN communications isan important aspect of troubleshooting. You may need to work with your LAN administrator tocompletely investigate LAN problems.96 Avaya IR R1 Install and Troubleshooting Guide
Checking LAN communicationsTo support voice response operations, an Avaya IR system may communicate with remoteservers that store databases, with proxy servers for text-to-speech and speech recognition,or both. Using servers outside the Avaya Interactive Response system provides flexibility andincreased storage capacity. However, problems with the LAN and with servers themselvescan interrupt or cut off access to required functions.Understanding how to check LAN connections and communications helps you to identify thecause of voice response problems faster when servers are part of the picture. The followingare typical causes of problems with server communications over the LAN:• Incorrect administration of server communication settings, such as IP addresses• Breakdowns in the LAN system or malfunction of the server itself• Overloading the Avaya IR system or the LANYou can receive help with troubleshooting server problems from your LAN administrator andfrom Avaya. Before seeking assistance, be sure to:• Research the situation• Make sure that servers are administered correctly in the Avaya IR systemTroubleshooting speech server disconnectionsTo investigate the problem when a speech proxy server is not responding:1. Go to the Speech Server Status screen (Feature Packages > Speech Administration >Display Status > Display Speech Proxy Status > Speech Server Status) to check serverstatus and settings.2. Select the desired speech server from the list and click Submit.The system displays setting and status information for the server.3. Verify that the correct ports, server name, and IP address are in use.If you have recorded the server name and IP address on the Avaya IR system Data Form,refer to it now.4. If there are errors in the configuration of the server, take the following actions:a) Go to the appropriate proxy configuration screen and make the required corrections.To correct speech recognition configuration errors, go to the Change SpeechRecognition Server screen (Feature Packages > Speech Administration >Issue 3 March 2003 97
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Avaya Interactive ResponseRelease 1
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Technical SupportTo report problems
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ContentsRequirements for successful
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Hardware installationIf you purchas
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Hardware installationModem cableAn
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Hardware installation2. Connect the
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Installing the system base software
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Site-specific setupThe information
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Site-specific setup2. Select a Loca
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Site-specific setup18. Regions[ ] A
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Installing packages and setting up
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Installation overviewVERSION: 1.0.0
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Installation overview4. Type uncomp
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Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 72 and 73: TroubleshootingInadequate systemres
Page 74 and 75: Troubleshooting6. Check the Message
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91 and 92: Checking hardwareRestoring NETOOS c
Page 93 and 94: Checking hardware― For the VoIP c
Page 95: Checking hardware2. Note the result
Page 99 and 100: Checking communications4. Click Tes
Page 101 and 102: Checking communications• Only tra
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
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Avaya IR Install and Troubleshooting Guide - Avaya Support

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