Avaya IR Install and Troubleshooting Guide - Avaya Support

Investigating operations problemsExecute UNIX command failedMost likely, the problem is with the command or shell script. Make sure that the command orshell script that was attempted works when executed manually. If it does, make sure that itsfull path name is provided to the script.Fax file or text file not foundTake action depending on whether the problem occurred in transmission or receipt of the fax:• If the request to transmit a fax file to the caller failed, verify that the fax file exists either inthe Fax Loading and Printing screen or at the full path specified in the voice responseapplication.• The caller did not receive the fax requested, consider manually transmitting the faxmessage requested by the caller using the delivery number contained in the errormessage.Out-of-call fax transmission failedYou learn of this problem through the fax report. Follow the repair procedure provided for theFAX001 message.Interpreting negative fax valuesWhen a negative return value of a FAX action indicates that an error has occurred, use thefollowing list of return values to determine the cause of the error. These values are found inthe fax_tool.h file.Value Meaning-1 Another faxit command is executing.-2 Fax transmission failed (internal).-3 Channel was denied (internal).-4 File cannot be opened or does not exist-5 There are no previous queued faxes.-6 No background file was found (obsolete).-7 No foreground file was found (obsolete).-8 faxit command timed out (internal).-9 File linking failed (obsolete).-10 File opening failed (obsolete).-11 File queued before fax (obsolete).Issue 3 March 2003 77