Avaya IR Install and Troubleshooting Guide - Avaya Support

Checking hardwareRestoring NETOOS cards and channelsThe NETOOS state indicates that the card or channel was taken out of service by somenetwork or physical channel error. This state refers only to channels that are defined as PRIprotocol.To restore a card in the NETOOS state:1. Go to the Message Log Report (Reports > Message Log Report) and review anymessages related to the particular card or channel.2. Check connections and indicators on the back of the IR system and reseat theconnection, if necessary:a) Check the physical connection to the card and determine if it is seated correctly.The card should not have worked its way out of the connection. See Checking cableconnections on page 87 for more information.b) If the connection is loose, re-seat it.3. If you have reseated the connection, go to the Display Equipment screen (ConfigurationManagement > Voice Equipment > Display Equipment) to see if the card or channel isnow in the INSERV state.4. If the card or channel is still not in service, take the following actions:a) Check the status of the card or channel on the switch system administration interface.b) Run diagnostics from the switch system administration interface to identify any errorsthere.c) If errors are identified, correct them.d) Busy out and release the card or channel on the switch to try to clear the problem.e) Re-check the status of the card or channel on the Display Equipment screen, ifnecessary.5. If the card or channel is still not in service, contact your Avaya support representativeabout the problem and share the information you have gathered.Restoring BROKEN NMS and VoIP cardsThe BROKEN state can result from conditions other than actual malfunction of the card orchannel. For example, the card or channel may:• Be unconfigured, or configured incorrectlyIssue 3 March 2003 91