Avaya IR Install and Troubleshooting Guide - Avaya Support

TroubleshootingSpeechThe IR system provides information to callers through recorded or generated speech. Forsuccessful operations:• Recorded speech must exist, be of acceptable quality, and be accessible to voiceresponse applications.• Generated speech must be constructed properly by the Proxy Text-to-Speech feature andthe voice response application.• Recorded speech must be transferred from a server, so that the application can play it forthe caller.Communcations between the IR system and the server or host must be adequate to deliverspeech in a timely manner.Connections and communicationsConnections to other systems, and the communications that take place across them, arecritical to smooth voice operations. Major connections and communications are as follows:• Lines, PBXs, and other connections that bring calls in from and send calls out to thepublic switched telephone network (PSTN)• Connections between any MultiVantage systems and the IR system• Connections from the back of the IR system to other devices, and to the LAN• LAN connections between the IR system and servers that provide speech functions,database information, or bothA breakdown in any of these connections can affect voice response operations.System and LAN capacityLike any computer, the IR system has a certain amount of memory, drive space, and CPUcapacity to support system operations. Additionally, the IR system requires LAN capacity tocommunicate with servers that provide critical functions. For successful operations, both IRsystem capacity and LAN capacity must be adequate. Managing IR system performanceexplains how to check system and LAN resources.How things go wrongThe IR system is complex. Avaya support representatives who are experienced with this andprevious releases find that there is no list of typical problems. However, understanding theways in which things can go wrong helps you to direct your troubleshooting efforts.66 Avaya IR R1 Install and Troubleshooting Guide