Avaya IR Install and Troubleshooting Guide - Avaya Support

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ContentsRequirements for successful operations ...............................................................65How things go wrong ...............................................................................................66Troubleshooting guidelines .......................................................................................69Checking IR system information .............................................................................69Reviewing the IR system history.............................................................................70Using troubleshooting tools....................................................................................70Identifying possible causes of problems ...............................................................71Investigating operations problems ...........................................................................73Investigating call handling problems......................................................................73Investigating speech problems ...............................................................................78Investigating system process problems ................................................................81Investigating database problems............................................................................85Tracing a service.......................................................................................................86Checking hardware .....................................................................................................87Checking cable connections ...................................................................................87Testing platform hardware.......................................................................................88Checking NMS card configuration ..........................................................................88Checking card and channel states..........................................................................89Restoring cards and channels.................................................................................89Performing root cause failure analysis...................................................................95Checking communications ........................................................................................96Checking LAN communications..............................................................................97Tracing LAN activities ............................................................................................100Obtaining release notes 103Index 1056 Avaya IR R1 Install and Troubleshooting Guide
Installation overviewInstallation of the Avaya IR system involves the following steps:Hardwareinstallation on page9Installing thesystem basesoftware on page15Site-specific setupon page 23Installing packagesand setting upfeatures on page29Working withservice packs onpage 37Backing up thesystem for the firsttime on page 41Restoring thesystem on page 43Application anddata migration onpage 45Explains on-site setup of the hardware components.Explains how to install the system base software from CD media.Explains how to set up an Avaya IR system that includes bothhardware and software components purchased from Avaya. Thesesteps are not required if you purchased only Avaya IR software.Explains the process for installing optional and password-protectedsoftware, provisioning feature channels, and installing databasesoftware.Explains how to determine the current software release, verify whichservice pack is installed, obtain a service pack, and install servicepacks.Explains how to back up the system for the first time.Explains how to restore all the system software, applications, and data,if you have a recent full backup of your system.Explains how to bring voice response applications and data fromprevious versions of the Avaya IR system (such as CONVERSANT®Version 8).Issue 3 March 2003 7
Page 1 and 2: Avaya Interactive ResponseRelease 1
Page 3: Technical SupportTo report problems
Page 9 and 10: Hardware installationIf you purchas
Page 11 and 12: Hardware installationModem cableAn
Page 13 and 14: Hardware installation2. Connect the
Page 15 and 16: Installing the system base software
Page 23 and 24: Site-specific setupThe information
Page 25 and 26: Site-specific setup2. Select a Loca
Page 27 and 28: Site-specific setup18. Regions[ ] A
Page 29 and 30: Installing packages and setting up
Page 35: Installing packages and setting up
Page 38 and 39: Installation overviewVERSION: 1.0.0
Page 40 and 41: Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58:
MigrationThe speech conversion tool
Page 59 and 60:
Migrationb) Set the Application Tra
Page 61:
MigrationIssue 3 March 2003 61
Page 65 and 66:
Troubleshooting overviewThis sectio
Page 67 and 68:
Troubleshooting overviewHardware ma
Page 70 and 71:
Troubleshooting• Effective IR sys
Page 72 and 73:
TroubleshootingInadequate systemres
Page 74 and 75:
Troubleshooting6. Check the Message
Page 76 and 77:
TroubleshootingAll calls droppedTo
Page 78 and 79:
Troubleshooting-12 Cannot set timer
Page 80 and 81:
Troubleshooting2. Enter trace tsm c
Page 82 and 83:
Troubleshootingsystem overload. For
Page 86:
TroubleshootingChecking Oracle obje
Page 91 and 92:
Checking hardwareRestoring NETOOS c
Page 93 and 94:
Checking hardware― For the VoIP c
Page 95 and 96:
Checking hardware2. Note the result
Page 97 and 98:
Checking LAN communicationsTo suppo
Page 99 and 100:
Checking communications4. Click Tes
Page 101 and 102:
Checking communications• Only tra
Page 103:
Checking communications-t Set the t
Page 106:
IndexPreinstallation • 15Pre-migr
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Avaya IR Install and Troubleshooting Guide - Avaya Support

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