Avaya IR Install and Troubleshooting Guide - Avaya Support

Investigating operations problems― Type display card (card number) and press Enter.The status should be in service (INSERV).2. If the card or cards are not in service, try to restore the card or contact your Avaya supportrepresentative.See Restoring cards and channels on page 89 for procedures that may bring NMS cardsback into service.3. If the card is in service, place test calls to determine if the problem is occurring on everychannel.If the problem occurs only on certain channels, it could be a hardware problem.4. If the problem occurs only on certain channels, take one of the following actions:a) Go to the Change State of Voice Equipment screen (Configuration Management >Voice Equipment > Equipment State) and place the channels in a MANOOS state.b) Try to restore the card or contact your Avaya support representative.See Restoring cards and channels on page 89 for procedures that may bring aMANOOS channel back into service.Checking the voice response application and system administrationTo check the application and the administration settings:1. If a particular phrase of recorded speech is not playing, check to see that it is recordedand record it, if necessary.2. Go to the Display Equipment screen (Configuration Management > Display Equipment)and check to see if the correct service is assigned to the channel or channels.3. If the correct service is not assigned, go to the Assign Services to Channels screen andmake the required changes.See Assigning services to channels for more information.Checking the server connectionIf speech is supplied through a server on the LAN, check the connection: type sproxyadm -rALL -d and press Enter.See Troubleshooting speech server disconnections on page 97 for a complete procedure onchecking and testing the connection.Checking for errorsTo check for errors:1. Scan the Message Log report for messages related to the trouble.Issue 3 March 2003 79