Avaya IR Install and Troubleshooting Guide - Avaya Support

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TroubleshootingInadequate systemresourcesVoice response applicationerrorsIf your IR system isexperiencing delays and speechbreaks, it may be overloaded.If new applications wererecently implemented, orexisting applications wererevised, there may be problemswith the code. Additionally,large, complex voice responseapplications may affect systemresources.Managing IR systemperformance explains how tocheck the load on your systemand how to reduce load.Modifying voice responseapplications lists key guidelinesfor making applications efficient.If you suspect applicationproblems, contact the vendor orinternal staff who develop yourapplications.72 Avaya IR R1 Install and Troubleshooting Guide
Investigating operations problemsProblems central to voice response functions can affect business operations and may resultin missed calls and caller frustration. Most of the problems described in this section requireprompt attention. To investigate these problems, you should have a good understanding ofthe Requirements for successful operations on page 65.Investigating call handling problemsCall handling problems include issues related to responding to and transferring calls, bothvoice calls and faxes.Voice system not answeringThe voice system will not take calls. The voice system rings but does not answer, or the voicesystem is busy.Note:If host interaction is involved, refer to Host interaction not working right on page75.Investigating the problemTo check on possible causes of the problem:1. Do either of the following:― Enter display card all and press Enter.― Go to the Display Equipment screen to check the status of cards.All NMS cards should be in the in service (INSERV) state.2. If cards are not in service, you may try to restore them or contact your Avaya supportrepresentative.See Restoring cards and channels on page 89 for procedures that may bring cards backinto service.3. Make sure PLAY/CODE, TTS, or both, are assigned to an INSERV NMS card.4. Make sure that the voice response application is properly assigned to the channel orchannels.5. Make sure the voice response application contains an action to answer the phone.Issue 3 March 2003 73
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Avaya Interactive ResponseRelease 1
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Technical SupportTo report problems
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ContentsRequirements for successful
Page 9 and 10:
Hardware installationIf you purchas
Page 11 and 12:
Hardware installationModem cableAn
Page 13 and 14:
Hardware installation2. Connect the
Page 15 and 16:
Installing the system base software
Page 17 and 18:
Page 19 and 20:
Page 21 and 22: Installing the system base software
Page 23 and 24: Site-specific setupThe information
Page 25 and 26: Site-specific setup2. Select a Loca
Page 27 and 28: Site-specific setup18. Regions[ ] A
Page 29 and 30: Installing packages and setting up
Page 35: Installing packages and setting up
Page 38 and 39: Installation overviewVERSION: 1.0.0
Page 40 and 41: Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 74 and 75: Troubleshooting6. Check the Message
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91 and 92: Checking hardwareRestoring NETOOS c
Page 93 and 94: Checking hardware― For the VoIP c
Page 95 and 96: Checking hardware2. Note the result
Page 97 and 98: Checking LAN communicationsTo suppo
Page 99 and 100: Checking communications4. Click Tes
Page 101 and 102: Checking communications• Only tra
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
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