Avaya IR Install and Troubleshooting Guide - Avaya Support

Troubleshootingsystem overload. For information about performance problems, refer toManaging IR system performance.Call data reports inaccurate or incompleteThe CDH feature supports call data handling for reports.If call data reports are not accurate or they are not complete, take these steps to correct theproblem:1. Type dbfrag and press Enter.This will determine if there is any additional free space in the database.2. Review the Message Log report.― Message DB001 may appear if an attempt to write a record into the database failed.― CDH messages identify problems with Call Handling reports.3. Contact your Avaya support representative for assistance.UNIX commands failing or disk errorsIf UNIX commands are failing, or the system reports disk failures, scan the Message Logreport.vi editor causes core dumpIf the vi editor causes a core dump, split the file into multiple segments.Type split - n filename name and press Enter, where n is the number of lines in each piece(1000 is the default), filename is the name of the files you want to split, and name is the newsegment you are creating.ccasum does not finish cron jobTo correct unfinished cron jobs:1. Determine if the system is transferring to more than 100 numbers.2. If more than 100 numbers are being transferred, kill the cron job:a) Type ps -ef | grep ccasum and press Enter.82 Avaya IR R1 Install and Troubleshooting Guide