Avaya IR Install and Troubleshooting Guide - Avaya Support

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Installation overview• Set default network router IP address? (yes/no)• Default router IP addressTo configure the system for name service:• Name service type (DNS/NIS)• DNS name service requires:― DNS server's IP addresses― DNS search domains• NIS name service requires:― Server's host name― Server's IP addressTo configure the system for date and time:• Geographic region• Time zone for region• Date and timeTo configure administrative passwords:• Root passwordInstalling system softwareFollow the steps below to install the system software from the Avaya IR CD media, whichincludes the Solaris 8 operating system and all the Avaya IR software. You will need thefollowing CDs:• Avaya IR R1.0 System Media and Drivers• Avaya IR Recognizer Media R1.0• Avaya IR R1.0 Server and Proxy Media R1.0Note:Many of the system prompts in this procedure require the use of function keys.Typically, if the function keys do not work, you can use them by pressing Ctrl+Fthen pressing # where # is the function key number. If the terminal type isxterm, then use the following procedure so the function keys will work properly:16 Avaya IR R1 Install and Troubleshooting Guide
Installing the system base software1. Type export TERM=xterm and press Enter.2. Type export SMTERM=xterm and press Enter.Step System prompt Action1. After powering the system up, it displaysmessages indicating that it is attempting toboot the operating system from the hard disk.At any point during or after the attemptedboot process, display the open boot (ok)prompt by either:• Pressing Stop-A from the Sun console• Pressing Ctrl-Break from a serial portconsole2. ok Open the CD-ROM drive bay and insert theCD labeled Avaya IR R1.0 System Mediaand Drivers. Close the CD-ROM drive bay.3. ok Type boot cdrom - install and press Enter.The system displays messages indicatingthat it is resetting itself and initializingmemory.4. Select a Language0. English1. French2. German3. Italian4. Spanish5. SwedishPlease make a choice (0 - 5), or press h or ?for help:Type the number of the language you wantto use and press Enter.Issue 3 March 2003 17
Page 1 and 2: Avaya Interactive ResponseRelease 1
Page 3: Technical SupportTo report problems
Page 6 and 7: ContentsRequirements for successful
Page 9 and 10: Hardware installationIf you purchas
Page 11 and 12: Hardware installationModem cableAn
Page 13 and 14: Hardware installation2. Connect the
Page 15: Installing the system base software
Page 19 and 20: Installing the system base software
Page 21 and 22: Installing the system base software
Page 23 and 24: Site-specific setupThe information
Page 25 and 26: Site-specific setup2. Select a Loca
Page 27 and 28: Site-specific setup18. Regions[ ] A
Page 29 and 30: Installing packages and setting up
Page 35: Installing packages and setting up
Page 38 and 39: Installation overviewVERSION: 1.0.0
Page 40 and 41: Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68:
Troubleshooting overviewHardware ma
Page 70 and 71:
Troubleshooting• Effective IR sys
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TroubleshootingInadequate systemres
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Troubleshooting6. Check the Message
Page 76 and 77:
TroubleshootingAll calls droppedTo
Page 78 and 79:
Troubleshooting-12 Cannot set timer
Page 80 and 81:
Troubleshooting2. Enter trace tsm c
Page 82 and 83:
Troubleshootingsystem overload. For
Page 86:
TroubleshootingChecking Oracle obje
Page 91 and 92:
Checking hardwareRestoring NETOOS c
Page 93 and 94:
Checking hardware― For the VoIP c
Page 95 and 96:
Checking hardware2. Note the result
Page 97 and 98:
Checking LAN communicationsTo suppo
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Checking communications4. Click Tes
Page 101 and 102:
Checking communications• Only tra
Page 103:
Checking communications-t Set the t
Page 106:
IndexPreinstallation • 15Pre-migr
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Avaya IR Install and Troubleshooting Guide - Avaya Support

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