Avaya IR Install and Troubleshooting Guide - Avaya Support

More documents

Recommendations

Info

TroubleshootingTo remove and restore a card:1. To remove the card, type remove card card number and press Enter.2. To restore the card, type restore card card number and press Enter.The IR system attempts to configure the card again. The reconfiguration process maybring the card back into service.3. If the card remains in the BROKEN state, check the card configuration in the switch andmake any required corrections.4. Remove and restore the card again on the IR system.Even if you have made no changes to the card configuration on the switch, removing andrestoring the card at this point may clear the problem.5. If the card is still BROKEN, busy out and release the card on the switch.6. Remove and restore the card once more on the IR system.If the card remains in the BROKEN state, you need to find out more and then contact yourAvaya support representative. See Gathering data on card operations on page 94 for moreinformation.Gathering data on card operationsDisplay required information as described in the following procedure, then contact your Avayasupport representative for assistance in troubleshooting the card.Displaying information about NMS cards1. Type trunkmon-b card_number and press Enter to display information about a specificcard.The alarms column should show a steadily-displayed entry of NONE, and the Framesync column should show a steadily-displayed entry of OK. If either of these entries isfluctuating between the identified values and another value, note the other value fordiscussion with your Avaya support representative.2. Press Esc to return to the command-line interface.Displaying information about VoIP cards1. Run the following diagnostics:― SunVTS OpenBoot diagnostics for the network connection― Watch-Net and Watch Net-All diagnosticsAll of these diagnostics monitor Ethernet packets and identify both good packets andpackets with errors. The Sun Blade Service Manual explains how to use thesediagnostics.94 Avaya IR R1 Install and Troubleshooting Guide
Checking hardware2. Note the results for discussion with your Avaya support representative.Performing root cause failure analysisThe Sun OpenBoot Diagnostics system performs root cause failure analysis on various IRdevices by testing internal registers, confirming subsystem integrity, and verifying devicefunctionality. The Sun Blade 150 Service Manual explains how to run OpenBoot Diagnostictests.Issue 3 March 2003 95
Page 1 and 2:
Avaya Interactive ResponseRelease 1
Page 3:
Technical SupportTo report problems
Page 6 and 7:
ContentsRequirements for successful
Page 9 and 10:
Hardware installationIf you purchas
Page 11 and 12:
Hardware installationModem cableAn
Page 13 and 14:
Hardware installation2. Connect the
Page 15 and 16:
Installing the system base software
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Site-specific setupThe information
Page 25 and 26:
Site-specific setup2. Select a Loca
Page 27 and 28:
Site-specific setup18. Regions[ ] A
Page 29 and 30:
Installing packages and setting up
Page 31 and 32:
Page 33 and 34:
Page 35:
Page 38 and 39:
Installation overviewVERSION: 1.0.0
Page 40 and 41:
Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 72 and 73: TroubleshootingInadequate systemres
Page 74 and 75: Troubleshooting6. Check the Message
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91 and 92: Checking hardwareRestoring NETOOS c
Page 93: Checking hardware― For the VoIP c
Page 97 and 98: Checking LAN communicationsTo suppo
Page 99 and 100: Checking communications4. Click Tes
Page 101 and 102: Checking communications• Only tra
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
show all

Avaya IR Install and Troubleshooting Guide - Avaya Support

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?