Avaya IR Install and Troubleshooting Guide - Avaya Support

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Troubleshooting• Have an inadequate number of Right-to-Use licenses (RTUs)Note:Individual channels do not come up in the BROKEN state, so the procedures inthis section apply only to NMS and VoIP cards.Inspecting the IR system platformWhen an NMS or VoIP card is in the BROKEN state, inspect the IR system platform:1. If the BROKEN card is an NMS card, determine whether there is a card in the identifiedslot.VoIP function is provided through the Ethernet connection, so there will be a card in theslot.2. If there is no NMS card in the slot, take one of the following actions:― Install an NMS card.― Disregard the BROKEN state if no card is required in the slot.An IR system may operate using one or two NMS cards. If the system is configured fortwo NMS cards, but has only one, system messages and screens report a BROKENcard for the empty slot.3. Check the connection for the BROKEN card or channel on the back of the IR system.The card or channel should not have worked its way out of the connection. See Checkingcable connections on page 87 for more information.4. If the connection is loose, re-seat it.5. If you have reseated the connection, go to the Display Equipment screen (ConfigurationManagement > Voice Equipment > Display Equipment) to see if the card or channel isnow in the INSERV state.If the card is still not in service, it may be administered incorrectly. See Checking cardadministration on page 92 for more information.Checking card administrationIf a card is present in the slot and securely connected, the next step is to check the IR systemadministration settings for the card.To check administration settings:1. Check configuration settings for the BROKEN card:― For the NMS card, go to the Display Digital Interface Card screen (ConfigurationManagement > Switch Interfaces > Digital Interfaces > Protocols > DisplayParameters > Display Digital Interface Card) to view the card parameters.92 Avaya IR R1 Install and Troubleshooting Guide
Checking hardware― For the VoIP card, go to the Display VoIP Parameters screen (ConfigurationManagement > Switch Interfaces > Voiceover IP > Display Parameters > Display VoIPParameters) to view parameters.Configuration settings should match the type of card installed. VoIP cards should beenabled.2. If the card is configured incorrectly, make the required corrections:― For the NMS card, go to the Change Card screen for the appropriate type of digitalinterface (Configuration Management > Switch Interfaces > Digital Interfaces >Protocols > Digital Interfaces Protocols > Change Parameters - Change Card - DigitalInterfaces, and choose subsequent screens based on card type).See Checking NMS card configuration on page 88 for useful commands related toNMS cards.― For the VoIP card, go to the Change VoIP Card screen (Configuration Management >Switch Interfaces > Voiceover IP > Change Parameters > Change VoIP Parameters >Change VoIP Card) and change parameters.3. If you have corrected the card configuration, go to the Display Equipment screen(Configuration Management > Voice Equipment > Display Equipment) to verify the cardstate.4. If the card is still not in service, type display card card _number and press Enter. See ifthe card is found.Note:If there are problems with licensing, there may be no usable channels on thecard, and the card will not be found when the display card command is run.5. If the card is not found, go to the Feature Licensing screen (Configuration Management> Feature Licensing) and verify that there are enough Right-to-Use licenses (RTUs) forthe channels supported by the card.6. If you do not have an adequate number of RTUs for channels in operation, contact yourAvaya support representative to arrange to acquire more RTUs.If RTUs are not an issue, and the card is still not in service, you may be able to bring it backinto service by removing and restoring it. See Removing and restoring cards on page 93 formore information.Removing and restoring cardsIf the connection to a card is seated properly, and the card is configured correctly, tryremoving and restoring the card. Repeat the remove and restore process anytime that youchange a configuration parameter or reseat a cable. Removing and restoring causes the IRsystem to attempt re-initialization of the card.Issue 3 March 2003 93
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Avaya Interactive ResponseRelease 1
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Technical SupportTo report problems
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ContentsRequirements for successful
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Hardware installationIf you purchas
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Hardware installationModem cableAn
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Hardware installation2. Connect the
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Installing the system base software
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Site-specific setupThe information
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Site-specific setup2. Select a Loca
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Site-specific setup18. Regions[ ] A
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Installing packages and setting up
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Installation overviewVERSION: 1.0.0
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Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 72 and 73: TroubleshootingInadequate systemres
Page 74 and 75: Troubleshooting6. Check the Message
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91: Checking hardwareRestoring NETOOS c
Page 95 and 96: Checking hardware2. Note the result
Page 97 and 98: Checking LAN communicationsTo suppo
Page 99 and 100: Checking communications4. Click Tes
Page 101 and 102: Checking communications• Only tra
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
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Avaya IR Install and Troubleshooting Guide - Avaya Support

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