Avaya IR Install and Troubleshooting Guide - Avaya Support

Troubleshooting• Effective IR system monitoring explains how to customize the tracking of events andalarms for your organization• Monitoring the system contains a brief example of checking system operationsReviewing the IR system historyResearching the history of your IR system helps you to identify the current problem. Find outabout:• Previous problems and support calls• Recent changes to the system, including upgrades and repairs• Changes to the LAN setup in your organization• Previous intermittent problems that may indicate a patternUsing troubleshooting toolsYou can use a variety of troubleshooting tools to learn more about a problem. You may dothis on your own, or under the direction of an Avaya support representative.IR system configuration informationChecking system information on page 69 explains how the Message Log report, DisplayEquipment screen, and sysmon command contain information about the IR systemconfiguration and processes. Execute administrative commands to receive more detailedinformation, such as:• The allocation of resources for all devices• Resources and space available in the database• Feature packages installed on your IR system• A report of all active fax jobsCommand line commands lists and defines all administrative commands.IR system commandsUse administrative commands to check IR system components and processes. Since theSolaris operating system is UNIX-based, you also can run UNIX commands that checkdevices, processes, and files.70 Avaya IR R1 Install and Troubleshooting Guide