Avaya IR Install and Troubleshooting Guide - Avaya Support
Avaya IR Install and Troubleshooting Guide - Avaya Support
Avaya IR Install and Troubleshooting Guide - Avaya Support
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<strong>Install</strong>ation overview/att/trans/sb/appl/appl.sc/att/trans/sb/appl/appl.sc.mav/att/trans/sb/appl/appl.sc.orgV8 formatted screen capture file<strong>Avaya</strong> <strong>IR</strong> formatted screen capture fileOriginal screen capture fileNote:The appl.sc <strong>and</strong> appl.nam files are converted to V8 format on the <strong>Avaya</strong> <strong>IR</strong>system, even if they are being migrated from a V6 or V7 system.Returning files to original versionCleo also provides the utility cleo_convback to return screen capture files that have beenupdated or created on an <strong>Avaya</strong> <strong>IR</strong> system, back to their original V6, V7, or V8 system.To return screen capture files to V6, V7, or V8 format:1. Use the following comm<strong>and</strong> at the comm<strong>and</strong> prompt:cleo_convback application nwhere application is the name of the IVR Designer or Script Builder application <strong>and</strong> n isthe destination CONVERSANT system version (6, 7, or 8)The cleo_convback utility converts the current <strong>Avaya</strong> <strong>IR</strong> capture files <strong>and</strong> creates thefollowing files:IVR Designer files:/vs/data/host/appl.sc.Vn/vs/data/host/appl.nam.VnScript Builder files:/att/trans/sb/appl/appl.sc.VnVn (where n is 6, 7, or 8) formatted screen capture fileVn (where n is 6, 7, or 8) formatted screen capturename fileVn (where n is 6, 7, or 8) formatted screen capture fileUsing other Cleo utilitiesOnce you migrate screen capture files from an existing CONVERSANT platform (V6, V7, orV8) <strong>and</strong> convert them with the cleo_conv utility, the Cleo screen_capture <strong>and</strong> hispy utilityprograms use the <strong>Avaya</strong> <strong>IR</strong> formatted files (suffix of .sc).These Cleo utilities also update the V8 formatted screen capture files (no suffix), whenever achange is made to the <strong>Avaya</strong> <strong>IR</strong> formatted files. IVR Designer always has access to the latestscreen capture files on the <strong>Avaya</strong> <strong>IR</strong> platform.When you use the Cleo screen_capture utility to create new screen capture files or updatescreen capture files on the <strong>Avaya</strong> <strong>IR</strong> platform, the screen capture files have the .sc suffix.The Cleo screen_capture utility creates or updates the V8 formatted screen capture files (nosuffix) when it exits, so the IVR Designer system has access to the latest screen capture filesin the V8 format.60 <strong>Avaya</strong> <strong>IR</strong> R1 <strong>Install</strong> <strong>and</strong> <strong>Troubleshooting</strong> <strong>Guide</strong>
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