Avaya IR Install and Troubleshooting Guide - Avaya Support

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Troubleshooting6. Check the Message Log report for messages indicating that Transaction State Machineprocess (TSM) is respawning because there are too many channels in the system.7. If TSM is respawning, change NCHANNELS and NCALLS.Changing NCHANNELS and NCALLS, if necessary.To tune the NCHANNELS parameter:1. Use /etc/conf/bin/idtune NCHANNELS value to increase the NCHANNELS tunableparameter to the value you require.The maximum value of NCHANNELS is 448.2. To rebuild the kernel, type /etc/conf/bin/idbuild -B and press Enter.3. Reboot the system.To set NCALLS:1. Execute /etc/conf/bin/idtune NCALLS 4002. To rebuild the kernel, type /etc/conf/bin/idbuild -B and press Enter.3. Reboot the system.Calls droppedCalls dropped at initial promptThe IR system may drop calls when the initial prompt is playing if the prompt was recordedover background noise, such as a fan or ventilation system. The background noise may bedetected as dial tone following disconnection by the caller. If this happens, the call is droppedby the IR system. To fix the problem, re-record the prompt without the background noise.All calls droppedTake these actions when all calls are dropped:Note:If host interaction is involved, refer to Host interaction not working right on page75.1. Scan the Message Log report for messages related to the trouble.2. Type who -rpb and press Enter.3. Search for different time stamps on the processes.A recent date different from most of the others may indicate the process respawned.74 Avaya IR R1 Install and Troubleshooting Guide
Investigating operations problems4. If you find different time stamps, record the situation that caused the problem.Calls not transferred properlyTo check and correct dialed digits:1. Use the sysmon command.2. Observe transfer operations to determine if the correct digits are being dialed.3. If the wrong digits are being dialed, make the required correction in the voice responseapplication.Touchtone not interpreted correctlyIf touchtone is not working properly:• Verify that the action to collect data from the caller matches the intended use in the voiceresponse application.• If the problem only appears on a particular channel and you have another NMS card,determine whether the problem occurs on the other NMS card. If the problem does notoccur on the other NMS card, contact your Avaya support representative for assistance.Host interaction not working rightHost sessions recover repeatedly1. Check the Message Log report for messages related to the trouble.Alarms related to host interaction begin with the letters HOST, and range in severity fromnone to critical.2. Make sure that a Transaction Base screen has been specified.3. Make sure the Login and Recovery sequences both leave the host session at aTransaction Base screen.Ring no answer for application with host interface1. Check the Message Log report for messages related to the trouble.2. Check the host timeout value and verify that the host response time is not exceeded.Issue 3 March 2003 75
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Avaya Interactive ResponseRelease 1
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Technical SupportTo report problems
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ContentsRequirements for successful
Page 9 and 10:
Hardware installationIf you purchas
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Hardware installationModem cableAn
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Hardware installation2. Connect the
Page 15 and 16:
Installing the system base software
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Page 23 and 24: Site-specific setupThe information
Page 25 and 26: Site-specific setup2. Select a Loca
Page 27 and 28: Site-specific setup18. Regions[ ] A
Page 29 and 30: Installing packages and setting up
Page 35: Installing packages and setting up
Page 38 and 39: Installation overviewVERSION: 1.0.0
Page 40 and 41: Installation overview4. Type uncomp
Page 43 and 44: Restoring the system from backupIf
Page 45 and 46: MigrationThis section defines the p
Page 47 and 48: MigrationAvaya supplied Enhance Bas
Page 49 and 50: Migration• Oracle Data. The data
Page 51 and 52: Migration6. Press Enter.The tool di
Page 53 and 54: MigrationFor example, if IRAPI func
Page 55 and 56: Migrationetc/init.d/etc/init.d/nfs.
Page 57 and 58: MigrationThe speech conversion tool
Page 59 and 60: Migrationb) Set the Application Tra
Page 61: MigrationIssue 3 March 2003 61
Page 65 and 66: Troubleshooting overviewThis sectio
Page 67 and 68: Troubleshooting overviewHardware ma
Page 70 and 71: Troubleshooting• Effective IR sys
Page 72 and 73: TroubleshootingInadequate systemres
Page 76 and 77: TroubleshootingAll calls droppedTo
Page 78 and 79: Troubleshooting-12 Cannot set timer
Page 80 and 81: Troubleshooting2. Enter trace tsm c
Page 82 and 83: Troubleshootingsystem overload. For
Page 86: TroubleshootingChecking Oracle obje
Page 91 and 92: Checking hardwareRestoring NETOOS c
Page 93 and 94: Checking hardware― For the VoIP c
Page 95 and 96: Checking hardware2. Note the result
Page 97 and 98: Checking LAN communicationsTo suppo
Page 99 and 100: Checking communications4. Click Tes
Page 101 and 102: Checking communications• Only tra
Page 103: Checking communications-t Set the t
Page 106: IndexPreinstallation • 15Pre-migr
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Avaya IR Install and Troubleshooting Guide - Avaya Support

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