Avaya IR Install and Troubleshooting Guide - Avaya Support

Troubleshooting6. Check the Message Log report for messages indicating that Transaction State Machineprocess (TSM) is respawning because there are too many channels in the system.7. If TSM is respawning, change NCHANNELS and NCALLS.Changing NCHANNELS and NCALLS, if necessary.To tune the NCHANNELS parameter:1. Use /etc/conf/bin/idtune NCHANNELS value to increase the NCHANNELS tunableparameter to the value you require.The maximum value of NCHANNELS is 448.2. To rebuild the kernel, type /etc/conf/bin/idbuild -B and press Enter.3. Reboot the system.To set NCALLS:1. Execute /etc/conf/bin/idtune NCALLS 4002. To rebuild the kernel, type /etc/conf/bin/idbuild -B and press Enter.3. Reboot the system.Calls droppedCalls dropped at initial promptThe IR system may drop calls when the initial prompt is playing if the prompt was recordedover background noise, such as a fan or ventilation system. The background noise may bedetected as dial tone following disconnection by the caller. If this happens, the call is droppedby the IR system. To fix the problem, re-record the prompt without the background noise.All calls droppedTake these actions when all calls are dropped:Note:If host interaction is involved, refer to Host interaction not working right on page75.1. Scan the Message Log report for messages related to the trouble.2. Type who -rpb and press Enter.3. Search for different time stamps on the processes.A recent date different from most of the others may indicate the process respawned.74 Avaya IR R1 Install and Troubleshooting Guide