Avaya IR Install and Troubleshooting Guide - Avaya Support

Investigating operations problemsSpeech resource bad or non-configuredIf you see the following system message when you try to display a speech configurationresource, there is no server administered for the specified recognition type.Error: Bad or Non-configured Resource typeSee Speech administration for information on configuring proxy speech servers.Speech response delayedDelays in speech response may be caused by:• Inadequate IR system or LAN resources. See Managing IR system performance for moreinformation.• Limited recognition resources in a speech recognition application. All remote applicationresources may be busy and not available for allocation to other calls. You must wait forresources to become available or increase the number of resources the system can use.• Overloaded host communications. See Managing host interactions for more information.Messages cut offWhen messages are cut off, try making the following changes in the voice responseapplication to correct the problem:• Add a few seconds of initial silence (0.2 to 0.5 seconds) to the beginning of the messageto be played.• Construct a phrase consisting of a few seconds of silence and play that phrase first.• Make sure that the prompt does not allow voice barge-in. If it does, any background noiseor talk by the caller will interrupt the prompt.Investigating system process problemsProblems with system processes affect you as the system administrator, and may also affectcallers. Many system processes can cause speech breaks. CPU overload causes delays thatresult in a multitude of symptoms. Host interaction problems also may cause delays orbreaks in calls.Note:The system process problems described in this section are not related to IRIssue 3 March 2003 81