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Schuller. R.S. 'Role perceptions, satisfaction and performance Apartial reconciliation" Journal of Applied psychology, 1975, 60,pp. 683-87.Sen, P.C. 'A study of personal and organizational correlated of RoleStress and coping strategies in some public sector Banks' Ph.D.thesis, Gujarat Unviersity, Ahmedabad, 1981.Shailendra Singh and hind K. Sinha 'Emphirical Dimensions ofStrategies of Coping with job Related Stress', Indian Journal ofApplied Psychology, 1984, Vol. 24 (l), pp. 25-29.Sharma, T. Dtfferentd effects of organizational climates on jobsatisficauon, sense of partic~pation, alienation and role stress.Unpublished Ph.D. thesis, Gujarat University, Ahmedabad,1987.Singh. G.P., Organ~saoonal climate as moderator of role stress - jobsatisfact~on relat~onsh~p in case of different, Job categories ofcomputer profess~onals unpublished Ph.D. thesis, GujaratUniversity, Ahmedabad, 1987.Singh, S. 'Execu~ves under stress : Explorations in the structure andDynam~cs', Unpublished Ph.D. Thesis, Indian Institute ofTechnology, lianpur, 1983.Srivastara, A.K. and Sinha, M.M. Pcrceivd Role Stress of a function ofEgo strength and Job involvement of the Managerial personnel.Psycholog~cal Abstracts, 1984, 7 1 (6).
Srivastara, P.K, and Sinha, M.M 'Perceived Role Stress as a function ofEgo strength and Job Involvement of Managerial Personnes",Psychological Studies, 28, 1983, pp/ 8 - 12.Srivastava, A.K. Job Anxiety Scale Varanasi : Deepa Publications,1974.Srivastava, A.K., 'Moderating effect of N. Ach. on Role Stress JobAnxiety Relationship", Psychological Studies, 1985, 30 (2), 102-106.Srivastava, P.K. and Sinha, M.M. 'Perceived Role Stress as a functionof Ego strength and Job involvement of managerla1 personnel",psycholog~cal studies, 1983, 28, pp. 8- 12.Sr~vastava, P.K., and Parmar K.H. Relationship of Role Conflict, roleambiguity and role accuracy to job satisfact~on. Psychologicalabstracts. 1983. 66 (3). 6861.Stephcn Palmer 'Problemfocused Stress counseling and stressmanagement ualnlng - An ~ntr~ns~call!. br~ef integrationapproach - Put I'source.Stress News. .4pr1l 1977, Vol. 9, No 2 InternetWesley Sirne, *h'e\' Concepts m Stress Management'. Stress News, Vol.10. No. 2. Internet Source. April 1998.Wittkamper, Duane Kent, orgn~stlonal communication processes andjob stress. Disserttion abstracts interna~onal, 1984, 45 (4), 620- A.
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DEPARTMENT OF COMMERCEF'ONDlCHLRRy
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A. VISWANATHANResearch ScholarDepar
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ACKNOWLEDGEMENT
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executives, who extended their unre
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TableNo.PageNo.Sampling PlanDescrip
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TableNo.ParticularsMultiple regress
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TableNo.ParticularsRelationship bet
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1.0 BACKGROUNDStress Management is
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power or means to improve the profi
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short pencil is more reliable than
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effective follow up activity to a f
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As for as banks are concerned such
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To identify and to examine the vari
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There acenu to be a growing interes
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d. Decision makmg process and stres
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Chapter IrtwThis chapter attempts t
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RESEARCH DESIGN
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decisions, while the focal person h
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operate banks under the classificat
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2.2 SOURCES OF DATAData on the vane
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Factor IVPersonality related variab
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members, marriage, separation, divo
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LIKERTS 5 points (FIVE) male has be
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Calculation of percentages helped t
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ORGANISATIONAL STRESS- A Conceptual
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manifesmtiona of losa of appetite,
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popularly used in the acventeenth c
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of experienced anxiety of tension h
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Using network technology. Electroni
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condition in which an individual ma
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'Stress involves an interaction of
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This may occur "under conditions va
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It is more extreme than an ordinari
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the actions which we can legit~mate
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Factors internal to the organisatio
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Sometimes the nature of the job, su
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It should be noted that 'extroverts
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Lack of Leadenhp SupportInappropria
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have inconsistent expectations of a
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Inodcguacy of Role AuthonQWhen an i
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leads to role stagnation causing jo
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channeled. resulting in a feeling o
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DC.trrssN or negaHw stress is assoc
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performance of unconventional tasks
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Snvasrava, 1994). Effect on quantlt
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The second set of lndlvldual stratq
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111 or pre-occupied with personal p
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Some organ~zat1ons have also sponso
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Burnout can be defined as the end r
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Aswathappa. K, "Organisational Beha
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Stress in Heath and Diseases, Banar
Page 103 and 104: Paine, W.S. [Ed.] Job Stress and Bu
Page 105 and 106: Sandman Psychophysiological paramet
Page 107 and 108: CHAPTER IVORGANISATIONAL STRESSAND
Page 109 and 110: environmental stimulus and the reac
Page 111 and 112: emphasis on exerttng theu best effo
Page 113 and 114: the purpose of the study, the ORS s
Page 115 and 116: tndrcat~ng that respondents do not
Page 117 and 118: (1983) also found that age aplyed a
Page 119 and 120: 4.1.3 Stress and Organhational Vari
Page 121 and 122: Moms (1980) conducted a study on 3
Page 123 and 124: management employees in the company
Page 125 and 126: their own jobr had no significant r
Page 127 and 128: who maintained a constantly high pr
Page 129 and 130: performance and inadequate utilisat
Page 131 and 132: Miles (1974) reported that experien
Page 133 and 134: undesirable consequences for the in
Page 135 and 136: The rtudy by Shailendra S~ngh and A
Page 137 and 138: 0bjNXlve instrument to document rel
Page 139 and 140: Another 8tudy war conducted by Shan
Page 141 and 142: espect of inta-role distance, role
Page 143 and 144: Uatng the ORS Scale (Reek, 1983c,)
Page 145 and 146: stress among bank managers in both
Page 147 and 148: Abdel-Halim,.A.A. (198 1) 'Employee
Page 149 and 150: Grapam. Prances Craf. Job stress in
Page 151 and 152: Lodahi. T.M. & liejner, M, (19651.
Page 153: Pareek, U., organizational role str
Page 157 and 158: A major lactor that influences the
Page 159 and 160: .Table 5.1DESCRIPTIVE STATISTICS OF
Page 161 and 162: Tsbk 5.2DESCRIPTIVE STATISTICS OF S
Page 163 and 164: T.bk 5.4DESCRIPTIVE STATISTICS OF S
Page 165 and 166: Tabk 5.5DIFCERENCE IN STRESSORS AMO
Page 167 and 168: Tabk 5.6SECTORWISE DISTRIBUTION OF
Page 169 and 170: Fa is influence by Education and le
Page 171 and 172: Table 5.9SIMPLE REGRESSION RESULTS
Page 173 and 174: Sector 2 (N = 39)FrFsFs-mcorne-Sex
Page 175 and 176: Here also, the result of sector 2 i
Page 177 and 178: A --Tabk 5.13RELATIONSHIP BETWEEN P
Page 179 and 180: 'ITable 5.15RELATIONSHIP BETWEEN PE
Page 181 and 182: observed wth regard to most of the
Page 183 and 184: indicates, that employees are more
Page 185 and 186: Table 5.19CORRELATIOS BETWEEN JOB S
Page 188 and 189: -The findings revealed that there i
Page 190 and 191: MllLTIPLE REGRESSION MSULTS OF JOB
Page 192 and 193: followed by F1 and F5 One can safel
Page 194 and 195: Like Science stress is a good serva
Page 196 and 197: Two different approaches to the stu
Page 198 and 199: Although there are many coplng stra
Page 200 and 201: employees of different sector. The
Page 202 and 203: Table 6.3DESCRIPTIVE STATISTICS OF
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strategies in the scores of total r
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are low for almoat all the seven co
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Tabk 6.7CORRELATION BETWEEN COPING
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PACORRELATION BETWEEN COPING STYLE
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esult, which indicated that employe
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MULTIPLE REGRESSION RESULTS OF COPI
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'SIMPLE REGRESSION RESULTS OF PERSO
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SIMPLE RECR~IONRESULTS OF PERSONALV
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SIMPLE REGRESSION RESULTS OF PERSON
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RELATIONSHIP BETWEEN COPING SrYLE A
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RELATIONSHIP BETWEEN COPING !STYLE
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RELATIONSHIP BETWEEN COPlSG STYLE A
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Table 6.24RELATIONSHIP BETWEEN COPI
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Bradbum. N. The structure of well-b
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We get inspiration from Lord Vinaya
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When people can cope with that and
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under different groups based on per
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Stress is not always bad. A certain
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5. Distress can be either due to th
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APPENDIX IQUESTIONNAIRE
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A.8 Income per month (salary)&low R
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Indicate the extent to which you ar
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iSTATEMENT Nwer Occas- Some- Freque
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SATEMENTheavy demands of my job.R.3
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PART - CEvery human being has an en
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Abdel-Halkn,.A.A. (1981) 'Employees
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Bemardin "The Managerial grid as a
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Daved C. Ganster and others, Human
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Graham Job stress in Mississippi co
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Jennifer Smith 'Organisational Stre
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Lazarua R.S. "Psychological Stress
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Misra, M. Awrtivenesrr and role str
Page 268 and 269:
Pareek.U Managing Stress and Coping
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Schuller R.S "Definition and concep
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Srivastara. P.K. and Sinha, M.M 'Pe
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