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Lazarua R.S. "Psychological Stress and the Coping Process", New York : McGraw Hill, 197 1.Lazarus R.S. Psychological Stress and the coping process, New York : Mc.Graw - Hill, 1966.Lazarus R.S., Psycho1oe;lcal Stress and the coping. New York : MC. GrawHill. 1960 & 1971.Lodahl. T.M. & Kejner, M, (1965). The definition and measurement of jobinvolrement. Journal of applied psychology, 1965, 49, 24-23.Lyons. J. "Role Clanty, need for clarity. Tension and withdrawal.-0rganisational Behaviour and human performance, 1971, 6, pp. 99-110.Madhu. K and Hangopal, K. Role conflict and Role Ambiguity in relation tolob u~volvement, job performance, age and job renture. Indian Journalor .4ppled Psychology, 1980. 171 1). 1-6.Madhu. K. and Hangopal, K. Role confl~ct and role ambiguty in relation tojob involvement. Job performance, age and job Renure. IndianJournal of Applied Psychology, 1989, 17 (1) 1-6 (revised edition).Margolia B.L. Koses W.H. and Quilon R.P. "Job <strong>stress</strong> : An unlistedoccupational Hazard". Journal of occupational Medicine, 16, 1974,pp. 654-66 1.Margolis. B.L.. Korcs. W.H. and Quilon R.P., Job Stress : An UnlistedOccupational Hazard 'Journal of occupational Medicine, 1974, 16, pp.654-661.230
Marshall and Cooper, C.L. Executive under Pressure, A psychologicalStudy, New York : Raeger Publishers. 1979.Marshall J. & Cooper, C.L. Executive under pressure : A psychologicalstudy New York : Raeger Publishers, 1979.Maslach. C.S. Jackson, S.E. The Marlach Burnoce Inventory Palo Alta,C.A. : Consuiting Psycholo@sts Press, 1981.Mason J.W. and hstorical view of <strong>stress</strong> field. JoumaI of Human Stress1975 March 6-12.Mathew V.J. "Organ~sational Bchav~our Issues for Managers and Systemsanalysis.' Work~ng Paper No. 660, Indian Institute of Management,Ahmedabad. (New Edltlon) 1985.Mathew. V J "Job Suess of a creatlve Manager. FPM WrlttenComprehens~vc Examlnatlon Paper, OB Area lndlan Inshtute ofManagement. Ahmedabad. 1987Mc. Grath. J.E. 'Stress and Bchav~our m Organisations", in M. Dunnette(ed.] Handbook of Industrial and Organisational Psychology Chlcago :Rand Mc Nully. 1976.Michaek, Ronald Eldndge. An embirical study of Rok Stress Perceptionsand Behaviours of Purchasing profess~onals. Dissertation AbstractsInternational, 1984. 44( 12). 379 1 -A. (Revised Edition)Mdtr, J.G. ldormauon lnput overload and Psychopalthology , AmericanJournal of Psychiatry Rev. etd. 8, 116. 1969.
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DEPARTMENT OF COMMERCEF'ONDlCHLRRy
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A. VISWANATHANResearch ScholarDepar
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ACKNOWLEDGEMENT
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executives, who extended their unre
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TableNo.PageNo.Sampling PlanDescrip
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TableNo.ParticularsMultiple regress
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TableNo.ParticularsRelationship bet
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1.0 BACKGROUNDStress Management is
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power or means to improve the profi
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short pencil is more reliable than
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effective follow up activity to a f
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As for as banks are concerned such
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To identify and to examine the vari
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There acenu to be a growing interes
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d. Decision makmg process and stres
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Chapter IrtwThis chapter attempts t
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RESEARCH DESIGN
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decisions, while the focal person h
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operate banks under the classificat
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2.2 SOURCES OF DATAData on the vane
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Factor IVPersonality related variab
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members, marriage, separation, divo
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LIKERTS 5 points (FIVE) male has be
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Calculation of percentages helped t
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ORGANISATIONAL STRESS- A Conceptual
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manifesmtiona of losa of appetite,
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popularly used in the acventeenth c
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of experienced anxiety of tension h
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Using network technology. Electroni
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condition in which an individual ma
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'Stress involves an interaction of
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This may occur "under conditions va
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It is more extreme than an ordinari
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the actions which we can legit~mate
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Factors internal to the organisatio
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Sometimes the nature of the job, su
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It should be noted that 'extroverts
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Lack of Leadenhp SupportInappropria
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have inconsistent expectations of a
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Inodcguacy of Role AuthonQWhen an i
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leads to role stagnation causing jo
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channeled. resulting in a feeling o
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DC.trrssN or negaHw stress is assoc
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performance of unconventional tasks
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Snvasrava, 1994). Effect on quantlt
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The second set of lndlvldual stratq
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111 or pre-occupied with personal p
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Some organ~zat1ons have also sponso
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Burnout can be defined as the end r
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Aswathappa. K, "Organisational Beha
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Stress in Heath and Diseases, Banar
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Paine, W.S. [Ed.] Job Stress and Bu
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Sandman Psychophysiological paramet
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CHAPTER IVORGANISATIONAL STRESSAND
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environmental stimulus and the reac
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emphasis on exerttng theu best effo
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the purpose of the study, the ORS s
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tndrcat~ng that respondents do not
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(1983) also found that age aplyed a
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4.1.3 Stress and Organhational Vari
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Moms (1980) conducted a study on 3
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management employees in the company
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their own jobr had no significant r
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who maintained a constantly high pr
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performance and inadequate utilisat
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Miles (1974) reported that experien
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undesirable consequences for the in
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The rtudy by Shailendra S~ngh and A
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0bjNXlve instrument to document rel
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Another 8tudy war conducted by Shan
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espect of inta-role distance, role
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Uatng the ORS Scale (Reek, 1983c,)
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stress among bank managers in both
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Abdel-Halim,.A.A. (198 1) 'Employee
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Grapam. Prances Craf. Job stress in
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Lodahi. T.M. & liejner, M, (19651.
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Pareek, U., organizational role str
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Srivastara, P.K, and Sinha, M.M 'Pe
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A major lactor that influences the
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.Table 5.1DESCRIPTIVE STATISTICS OF
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Tsbk 5.2DESCRIPTIVE STATISTICS OF S
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T.bk 5.4DESCRIPTIVE STATISTICS OF S
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Tabk 5.5DIFCERENCE IN STRESSORS AMO
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Tabk 5.6SECTORWISE DISTRIBUTION OF
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Fa is influence by Education and le
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Table 5.9SIMPLE REGRESSION RESULTS
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Sector 2 (N = 39)FrFsFs-mcorne-Sex
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Here also, the result of sector 2 i
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A --Tabk 5.13RELATIONSHIP BETWEEN P
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'ITable 5.15RELATIONSHIP BETWEEN PE
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observed wth regard to most of the
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indicates, that employees are more
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Table 5.19CORRELATIOS BETWEEN JOB S
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-The findings revealed that there i
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MllLTIPLE REGRESSION MSULTS OF JOB
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followed by F1 and F5 One can safel
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Like Science stress is a good serva
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Two different approaches to the stu
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Although there are many coplng stra
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employees of different sector. The
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Table 6.3DESCRIPTIVE STATISTICS OF
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strategies in the scores of total r
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are low for almoat all the seven co
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Tabk 6.7CORRELATION BETWEEN COPING
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PACORRELATION BETWEEN COPING STYLE
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esult, which indicated that employe
Page 214 and 215: MULTIPLE REGRESSION RESULTS OF COPI
Page 216 and 217: 'SIMPLE REGRESSION RESULTS OF PERSO
Page 218 and 219: SIMPLE RECR~IONRESULTS OF PERSONALV
Page 220 and 221: SIMPLE REGRESSION RESULTS OF PERSON
Page 222 and 223: RELATIONSHIP BETWEEN COPING SrYLE A
Page 224 and 225: RELATIONSHIP BETWEEN COPING !STYLE
Page 226 and 227: RELATIONSHIP BETWEEN COPlSG STYLE A
Page 228 and 229: Table 6.24RELATIONSHIP BETWEEN COPI
Page 230 and 231: Bradbum. N. The structure of well-b
Page 232 and 233: We get inspiration from Lord Vinaya
Page 234 and 235: When people can cope with that and
Page 236 and 237: under different groups based on per
Page 238 and 239: Stress is not always bad. A certain
Page 240 and 241: 5. Distress can be either due to th
Page 242 and 243: APPENDIX IQUESTIONNAIRE
Page 244 and 245: A.8 Income per month (salary)&low R
Page 246 and 247: Indicate the extent to which you ar
Page 248 and 249: iSTATEMENT Nwer Occas- Some- Freque
Page 250 and 251: SATEMENTheavy demands of my job.R.3
Page 252 and 253: PART - CEvery human being has an en
Page 254 and 255: Abdel-Halkn,.A.A. (1981) 'Employees
Page 256 and 257: Bemardin "The Managerial grid as a
Page 258 and 259: Daved C. Ganster and others, Human
Page 260 and 261: Graham Job stress in Mississippi co
Page 262 and 263: Jennifer Smith 'Organisational Stre
Page 266 and 267: Misra, M. Awrtivenesrr and role str
Page 268 and 269: Pareek.U Managing Stress and Coping
Page 270 and 271: Schuller R.S "Definition and concep
Page 272 and 273: Srivastara. P.K. and Sinha, M.M 'Pe
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