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Most current tools also offer the user a wizard that can be used to build a query. Exhibit 19.9 shows<br />

how a wizard in Microsoft Access might be used to build the query shown in the template in Exhibit<br />

19.7. Users can pick the tables that contain the data they need and then pick the fields from those<br />

tables.<br />

While knowledge workers are more and more often using databases and queries against databases in<br />

their jobs, database software is not yet commonplace in personal use. Most workers don‟t have that<br />

much personal data to manage or share, and often turn to a spreadsheet as a storage tool for such data.<br />

Databases and their use in organizations are discussed in more detail in Chapter 20, Information<br />

Technology and the Firm.<br />

Electronic Mail (E-Mail) and Instant Messaging<br />

E-mail is the most popular network application, as it has become the method of choice for<br />

communicating over both short distances (interoffice) and long distances. E-mail can be used to<br />

communicate with any other person on the local network or any other network within the<br />

organization‟s wide area network, as well as the Internet. (Networks are discussed in more detail later<br />

in this chapter as well as in Chapter 20.) E-mail has become so popular that overnight delivery<br />

services are being rendered obsolete for some types of communication.<br />

Exhibit 19.8 Results of user-built query in Microsoft Access.

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