Libro en PDF - DIT - Universidad Politécnica de Madrid

CAPÍTULO 17: AN INTEGRATED FRAMEWORK FOR OFFICE 331INFORMATION SYSTEMS DESIGN AND MANAGEMENT1. Introduction..................................................................................... 3312. Office automation as a set of distinctions............................................. 3323. Understand complexity...................................................................... 332Understand your own office................................................................ 334Apply technology.............................................................................. 335New Distinctions in Information Technologies....................................... 3364. The office as a system?..................................................................... 338From individual activities to Cooperative Work...................................... 339From Cooperative Work to Human Organizations.................................. 3415. The Human Side............................................................................... 3436. Users and Producers, Managers and Leaders........................................ 345Top down / Bottom up....................................................................... 346Managing complexity......................................................................... 3477. Conclusions..................................................................................... 347A non-technical language for managers............................................... 348Opening new perspectives................................................................. 3498. References....................................................................................... 349CAPÍTULO 18: A CYBERNETIC THEORY ABOUT COMPUTER 353INTERFACES AND HUMAN FACTORS WITHINA FRAMEWORK OF TECHNOLOGICAL INNOVATION1. Introduction..................................................................................... 3532. A new theory on office automation...................................................... 3533. Office systems are human activity systems.......................................... 3564. The basic structure of the third level of complexity................................ 3575. The complexity of office technology..................................................... 3576. Adapting complexities: an application of the law of requisite variety........ 360Organization versus Office Technology................................................. 360Individuals versus Office Technology.................................................... 3637. Conclusions...................................................................................... 3658. References..................................................................................... 366