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Complejidad y Tecnologías de la InformaciónAll this technology is the Tool Box. It deals with very narrow problems and it isdevoted to Individual Processes. As a consequence, the user sees technology as apartial solution to unrelated problems. We believe that much of current OfficeAutomation is nothing more than a big tool box.But Office Automation should be much more than a Tool Box. The next level mustoffer an Office Technological System in which different activities are grouped togetherinto a meaningful process. There should also be a level in Office Automation fordealing with the Global Process. We call this level Office Information System.Nowadays, technology is far from this not only in technological terms but also inthe organization's ability to understand this concept.3.3 New Distinctions in Information TechnologiesTo say it in a few words, technology is anything but neutral. It creates an uncontrolleddynamic evolution which, if not channeled, can be a source of real trouble.Very often it goes beyond the users actual needs [14]. To some extent, there is aproblem of technology in search of applications, which means an excess of power,low return on investment, lack of adaptation, unjustified difficulty of use and meagerbenefits from technology.COORDINATIONTECHNOLOGYINFORMATIONPROCESSING ORCOMPUTATIONCOMMUNICATIONFig. 4. A new perspective of technology through three complexity levels: the three C's336