Libro en PDF - DIT - Universidad Politécnica de Madrid

An integrated framework for office information system design and managementNineties, computers have to force a complete reorganization of work", has claimedApple CEO's Sculley [28].GROUPOFFICETECHNOLOGICALSYSTEMSYSTEMICPROCESSESCOMMUNICATIONFig. 9. The group and its related complexity levelsFollowing these ideas, we see a trend towards giving to systemic processes moreimportance, a tendency that technology will promptly follow. New terms, such asBusiness Process Re-Engineering [12,7], Business Process Management orBusiness Design Technology and Business Process Redesign [4] show the importanceof the idea of systemic process. Many of these ideas can be applied in OA.Work-Flow Management Software is one of the first technologies supporting systemicprocesses [21]. Groupware is on the same line.4.2 From Cooperative Work to Human OrganizationsOur model provides a third level, Global Process, which defines true OfficeAutomation. All functions have a meaning that goes beyond their results or howthey work; over and above any other consideration, the office is a HumanActivities System [3].The meaning of Global Process may appear obvious, but it is not easy to apply toOffice Automation. Over and above classical measures of performance, there areother considerations more relevant to the manager: changes in organizationalstructure -generally towards increasing decentralization- retraining of personnel,341