Part 2 - LA84 Foundation

16. Reception and Protocol
484
The receptions for the presidents of
ANOC and ASOIF were done by the
sports minister and KOC president.
The receptions for heads of state and
prime ministers were done by government
dignitaries whose position corresponded
to that of the VIP.
Eligible for the general VIP room were
IOC members, honorary members,
secretary general, minister-level presidents
of NOCs, OCOG presidents,
secretaries general, dignitaries of
government minister-level, royal family,
and leading sponsors. They were entitled
to use the VIP room, to have their
in-processing procedures done by
relevant personnel, and entitled to
car services.
Installation and operation of
special lounge
Protocol services were supposed to be
arranged at airport VIP rooms for all of
the incoming and outgoing VIPs, but
difficulties arose because of the limited
space of the VIP rooms. For this reason,
a special lounge of a standard
similar to the VIP rooms was installed
in the arrival precinct of the airport for
such protocol services.
Operation guidelines for the special
lounge
—————————————–
• Provide all kinds of services except for
the processing of procedures on behalf of
VIPs for entry and departure.
• Time required in the airport should be
reduced through efficient guiding services
on arrival and departure.
• Olympic information should be provided.
• Separate guide hallway should be
secured for their safety.
• Duty of operation personnel should be on
a two - shift basis per day.
• Experienced operation personnel should
be selected in consideration of the complexity
of their duties.
• Immigration counters, customs counters,
parking lot and other exclusive facilities
should be secured to simplify entry and
departure procedures.
• The special lounge should be operated
only during the arrival, while during the
departure, VIP lounges of airline and resting
rooms in departure precincts should
be used.
Eligible for the special lounge were
NOC presidents and secretaries
general, IF presidents and secretaries
general, IF technical delegations, and
VIPs invited by the SLOOC. The reception
services for them included the use
of such exclusive facilities as immigration
counters and customs counters, in
-processing assistance, and cars in
the VIP parking lots.
16.1.4
Operation of Airport Reception
Unit
—————————————–
Reception preparations
Airport reception was conducted at
Kimpo International Airport, Seoul
Airport, Kimhae Airport and Cheju
Airport. The reception at the Kimpo,
Kimhae and Cheju airports was handled
by the Airport Reception Unit, while
the reception at Seoul Airport was
handled by the Reception Support
Unit.
The Airport Reception Unit set up
facilities to provide convenience of
entrance and departure, including
exclusive immigration counters, customs
counters, arrival and departure
guide desk, and exclusive gate. For
the efficient performance of respective
duties, guide and customs clearance
personnel operated under a unified
command channel together with temporary
personnel including volunteers.
The Airport Reception Unit consisted
of New Terminal Reception Section
and Old Terminal Reception Section.
Under the wing of the New Terminal
Reception Section, the guide officer,
the customs clearance officer and the
administrative officer performed their
respective duties as follow:
Duties of each Officers
—————————————–
Administrative officer
• Maintenance of business cooperative
system with related apparatus, and support
for guide and customs clearance
• Receipt and processing of entry and
departure information; maintenance of
entry and departure statistical data
• Management of volunteers with respect
to their reporting for duty and completion
of daily duty; management of passes
within CIQ precincts
Guide officer
• Entry and Departure guide for Olympic
Family
• Informing of entry and departure
procedures
• Maintenance of items in progress among
guide counters
• Checking on transportation preparedness
for Olympic Family
• Supply of information on sightseeing,
traffic, competition and cultural functions
• Checking for field preparedness involving
airport -based related agencies
Customs clearance officer
• Customs clearance guide and support for
Olympic Family
• Receipt and delivery of cargo yet to arrive
or lost cargo
• Customs clearance support for bonded
forwarded cargo
• Support of human resources for loading
and unloading of bulk cargos
Airport reception
In consideration of the fact that Kimpo
International Airport would mostly be
used by official participants, the
SLOOC organized a team exclusively
in charge of entries and departures for
Olympic Family on a two-shift basis.
The SLOOC also worked out a plan to
secure exclusive porter service
employees to provide customs clearance
and cargo forwarding convenience
for the Olympic Family.
The human resources involved in the
operation included 76 placed in the
new terminal, 93 in the old terminal,
totalling 169. Twenty-six interpreterguides
in Japanese, English, French,
Chinese, German, and Arabic were
placed in the two terminals. Deployed
to the field beginning August 2, they
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