Part 2 - LA84 Foundation

16. Reception and Protocol
Category
IOC
IF
NOC
GV
G
Total
490
Organization
IOC
IF
NOC
Foreign
Domestic
Foreign
Domestic
12
Persons Entitled
Invitees in "G" category were provided
with shuttle bus services, while lodging
quarters, to be paid for, were the
apartments built for the Games. Commemorative
articles were "C" class,
and free admission to the Opening
and Closing Ceremonies was limited
to foreign VIPs.
To efficiently carry out protocol services
for the VIPs, the SLOOC operated
a protocol computer room in the Protocol
Situation Room; the computer
room was equipped with three CRTs,
and three M-printers.
The protocol computerization covered
the management of personal status of
the VIPs, protocol planning, schedules
management, supply of information
related to VIPs, management of
hosts/hostesses, and management of
invitations. The computer room made
a significant contribution to the protocol
services performance by computerizing
matters relating to the
selection of those eligible for protocol
services for the Opening and Closing
Ceremonies, processing of RSVPs,
issuance of invitation cards and information,
seating arrangement, personal
background checks, and security slips.
President, members, honorary members, secretary general,
sports director, solidarity director, and their
one each companion
Presidents and secretaries general of Olympic sports
Presidents, secretaries general
16.2.2
VIPs Host/Hostess Services
—————————————–
Selection of hosts and hostesses
To provide suitable hosts and hostesses
with appropriate language skills for the
VIPs coming to Korea for the Games,
the SLOOC selected and operated the
hosts and hostesses in accordance
with IOC provisions and with due consideration
of experiences at the Asian
Games and other international sports
events.
The host/hostess operation was done
under the following guidelines:
1) Language services were offered
chiefly in eight languages, including
IOC official languages (English and
French), working languages (Spanish,
German and Russian), and others
(Japanese, Chinese and Arabic), 2)
enhancement of performance through
Persons Eligible for Protocol Services & State of Their Arrivals
Heads of state, Royal families, minister-level dignitaries,
special guests invited by IOC, foreign mission chiefs in Korea,
large sponsors, representatives of television rights holders
Minister-level and higher officials, organizing committee members,
contributors of cash donation totalling more than 1.5 billion won,
persons who contributed to sports development,
Olympic hosting and national development
IOC-invited guests, senior officials of support companies and
television rights holders, vice-minister-level and higher
officials, persons who contributed to Korea's winning of the
right to host the Olympics and to the staging of the Games
Vice-minister-level and higher officials, national assembly
members, representatives of sponsor companies, persons who
contributed to sports development, to Korea's winning of the
Games and to national development
case-by-case training. 3) selection and
deployment of competent persons with
good manners and personality 4) subdivision
of the organization of
hosts/hostesses is with team leaders
controlling team members by category
and reporting and checking operational
status. People conversant with Korean
culture and sports were considered as
hosts/hostesses. They also needed to
be pleasant in appearance and possess
foreign language proficiency of above
the fifth-grade level.
In September 1987, 62 persons were
designated as hosts and hostesses.
Forty more were designated in
November, and an additional 91 in
January 1988. In April 1988, 79
persons from among government
officials and juridical corporates were
selected. In May, 48 were picked from
among freshmen in Ewha Woman's
University.
Education and placement
Because the hosts/hostesses were
exposed to the foremost area of protocol
services by personally accompanying
VIPs during the Games
period, the training for them focused
on traditional Korean culture, and the
appreciation of national identity.
On May 28, 1988, SLOOC conducted
training for 208 personnel with respect
to protocol in general, operation of the
Headquarters Hotel, guiding for safety
and spiritual education. From July 4 to
6,340 personnel received education at
Namhangang Training Institute with
respect to such job education as
airport reception transportation and
body guard services, panel discussion
and protocol in general. From August
3 to 7, field adaptation training was
done at Seoul Sports Complex venues
in the Olympic Park, airports, IBC and
Headquarters Hotel; training on
transportation services between
airports and the Headquarters Hotel,
and between each venue of
competition and the Headquarters
Hotel was conducted, along with
adaptation training. During the Games
period, selected teachers from
Number of Persons Entitled
220
104
590
285
307
482
745
2,733
Number of Arrivals
197
114
460
285
307
482
745
2,590
schools at every level were appointed
as host/hostees team directories of
major organizations, various guide
pamphlets for functions, and public
relations booklets published by
domestic related organizations for
tour, traffic, accommodation,
shopping and restaurants,
leaders to oversee some 400
personnel in respect to their daily
reporting for duty, compilation of host
services log, and scheduling of
services.
Host/hostess guide officers were
responsible for resolving troubles the
hosts and hostesses encountered in
their daily activities.
16.2.3
Guide Desks and Orientation
Centers
—————————————–
The SLOOC established and operated
guide desks and Orientation Centers
to efficiently carry out protocol
services.
The guide desks were set up on the
firs-floor lobby at eight designated
hotels including Hotel Shilla which was
the Headquarters Hotel, Hotel Lotte,
Walker Hill, Hilton, Plaza, Intercontinental,
Westin Chosun, Hyatt, and
Ambassador.
In the Headquarters Hotel, the desk
was operated for 35 days from September
1, 1988 to October 5. Desks at
the designated hotels were in operation
for 31 days from September 5 to
October 5.
The guide desks were responsible for
all kinds of protocol services including
guidance to Games-related matters,
guide to major official functions, guide
to sightseeing, traffic, accommodation,
shopping, cultural functions. The desk
also took charge of general inquiries,
comings and goings of VIPs, recovery
of lost items, and guide assistance for
spouses of VIPs. To perform these
tasks, the guide desks were provided
with games schedules, schedules for
banquets and international conferences,
shuttle bus operation schedules,
tables of standard protocol services
for Olympic Family, telephone
Au the guide desks, Korean interpreter
-guides worked alongside foreign
interprete-guides. Female guides were
dressed in traditional Korean costume.
The human resource input into the
guide desks totalled 42 including 21
interprete-guiders for English, 18 for
French, and three for Spanish.
The Orientation Centers were established
on the first-floor lounge of the
Headquarters Hotel and next to the
Accreditation Centers supplemented
the functions of the guide desks by
providing information and all guide
services.
The Orientation Center also distributed
gifts and invitation cards. The
information materials made available
at the Orientation Center included
leaders to oversee some 400 personnel
in respect to their daily reporting
for duty, compilation of host services
log, and scheduling of services.