SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

Analysed and considered consultation feedback (detailed in the independent Ipsos
MORI report in Appendix F) in our next steps work, see Section 6.3, and further
presented our work at the stakeholder engagement event held on 28 November 2012
Demonstrated willingness to continue dialogue with stakeholders with ongoing press
releases and newsletters following close of consultation as a reminder that we wish
to continue dialogue
Stakeholders were reminded of consultation close via a programme newsletter, press
advert and on the programme website. Additionally, key stakeholders such as CCG
Chairs were personally written to by the programme and urged to respond
Post-consultation engagement has continued with the programme engaging with
MPs, HOSCs, the JHOSC and other groups. Additionally, a large public engagement
event was held by the programme on 28 November
A plan has been written for engagement during implementation. In particular to
ensure that stakeholders understand the JCPCT decisions, how they can use
existing services and new services. This will involve engagement with key groups
such as; Councils, HOSCs, the JHOSC, MPs, LINks, PPAG and those people that
responded to the consultation or wish to be kept informed.
End-review feedback
The Consultation Institute awarded us their compliance certificate in January 2013, having
addressed the mid-review feedback and continued engagement. The full letter of compliance
is in Appendix I.
The Consultation Institute
“As we approach the conclusion of the consultation project undertaken on behalf of the NHS
in North-West London, I have pleasure in confirming that the Institute is able to endorse your
process…. We examined such activities as you had already undertaken and made a series
of recommendations which were discussed with you over an extended period.
We were able to sign-off the Mid-term Review and the Closing Date Review but again
subject to recommendations which we delighted to note have acted upon.
As the process culminates in a Final Report, I am now in a position to confirm that despite a
number of challenges, the Institute believes that you have conducted a satisfactory
consultation process overall”.
6.2.7 The implications of this feedback on the consultation
We considered the feedback received about the consultation process as follows:
Pre-consultation engagement was planned in discussion with stakeholders such as
the JHOSC and PPAG included:
o Formal meetings
o Focus groups
o Three public events each attended by several hundred members of the public
and local clinicians
o Engagement with providers, patient groups, hard to reach groups and
stakeholders outside of North West London.
We consulted for 14 weeks, which is in line with previous Cabinet Office guidance
and was agreed with the JHOSC. During this time we distributed over 500,000
documents, attended over 200 events and met over 2,000 people from
underrepresented groups. We also:
6. Consultation, feedback and how we responded 71