SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

No. Standard Adapted from source
Supporting information:
Urgent care services to have processes in place to ensure patients are contacted as appropriate
when results of diagnostics or formal reports are available after they have been discharged from
urgent care.
If clinically appropriate diagnostic testing is to be done within the urgent care service rather than
referred on to another service.
11
Appropriate equipment to be available
onsite:
a full resuscitation trolley
an automated external defibrillator
oxygen
suction and
emergency drugs
All urgent care service to be equipped with
a range of medications necessary for
immediate treatment.
The College of Emergency Medicine (2009)
Unscheduled Care Facilities: minimum
requirements for units which see the less
seriously ill or injured
RCPCH (2012) Standards for children and
young people in emergency care settings „red
book‟
2012 Quality care for older people with urgent
and emergency care needs „silver book‟
Supporting information:
This is to include an appropriate range of drugs and medication for older people, and children
(where accepted).
Emergency drugs to include drugs to treat complications of routine care, anaphylaxis, and
unexpected deliveries [DN: Include what paramedics have „paramedics drug bag‟]
Advanced life support drugs to be held on site.
12
Urgent care services to have appropriate
waiting rooms, treatment rooms and
equipment according to the workload and
patient‟s needs.
RCPCH (2012) Standards for children and
young people in emergency care settings „red
book‟
Healthcare for London (2010) A service delivery
model for urgent care centres
Supporting information:
A separate waiting area is to be provided for paediatric patients.
It should be possible for urgent care staff to visually see all patients waiting for their in the waiting
rooms.
There should be provision for patients to be able to be seated in the waiting rooms.
[DN: Do we include „Where children are accepted at least one clinical cubicle or trolley space is
dedicated to children‟.]
13
All patients to have an episode of care
summary communicated to the patient‟s GP
practice by 08.00 on the next working day.
For children the episode of care to be
communicated to their health visitor or
school nurse, where known and
appropriate, no later than 08.00 on the
second working day.
Healthcare for London (2010) A service delivery
model for urgent care centres
RCPCH (2012) Standards for children and
young people in emergency care settings
Supporting information:
The summary of the episode of care is to include relevant clinical treatment information, medication
and any necessary follow-up care.
All patients to be provided with a printed summary of their episode of care when discharged.
All patients to be provided with appropriate advice and information on where to access follow-on
care if required.
Preferably the episode of care will be communicated electronically.
Figure 7.12: Shaping a healthier future urgent care centre standards, staff competencies
No. Standard Adapted from source
14
All registered healthcare practitioners
working in urgent care services to have a
minimum level of competence in caring for
adults, and children and young people
Healthcare for London (2010) A service delivery
model for urgent care centres
The College of Emergency Medicine (2009)
Unscheduled Care Facilities: minimum
7a. Clinical vision, standards and service models 109