SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

Figure 9.47: Patient Experience Data 4
Figure 9.47 shows that some Trusts in NW London had results from the National NHS
Patient Survey that were statistically worse than the national average. Both Ealing and North
West London Hospitals (Northwick Park and Central Middlesex) had two measurements that
were worse than the national average. West Middlesex performed poorly against one
indicator. However, the difference between all the scores is minimal and indeed the national
scores have a very small range. Clinicians did not feel that using this data in isolation gave
them sufficient basis to differentiate between the options.
The second measurement of patient experience was quality of estate. There is a growing
body of evidence to support the view that the quality of the hospital or clinic where a person
is treated is associated with their experience as a patient and the outcomes that are
produced. This view was supported by the Clinical Board. In addition, there are a number of
articles in the literature supporting this hypothesis, and Appendix E contains abstracts from
these articles.
Figure 9.48 sets out an overview of the quality of the estate of the current nine acute hospital
sites in NW London.
4 Notes from Figure 9.47:
1. Standardised Patient Satisfaction Scores, National NHS Patient Survey Programme, 2010 Survey of
Inpatients, CQC
9c Decision making analysis stage 6 346