SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

consultation they could have received from their GP, with 70% of these identifying the
reason as having an urgent medical need. This demonstrates the importance for patients of
having confidence that they will get a same day appointment at their General Practice if they
need one.
Figure 8.9: Results of the access questions on primary care survey
A notable and significant finding from the research was that patient priorities vary little by
demographic group but vary consistently by condition. Where patients experience a minor
acute problem they prioritise seeing any professional urgently, whereas in situation of high
worry or long-term illness patients value seeing a healthcare professional with whom they
have a prior relationship as it gives them more confidence.
These priorities can be grouped into three overall domains, which are emerging as the
priorities for primary care development: quality, access and integration of services. These
are outlined in Figure 8.10. The results of this study will be used to further develop the
programme of primary care development with the chairs of the CCGs across NW London.
8b. Primary care development 235