SaHF DMBC Volume 1 Edition 1.1.pdf - Shaping a healthier future

Staff recommendation as a place to work or receive treatment
Staff job satisfaction
Staff satisfied with the quality of work and patient care.
The Programme Board recommended that clinicians use the outputs of the National NHS
Staff Survey to understand current levels of staff satisfaction, as shown in Figures 9.53 and
9.54.
Figure 9.53: Workforce data 10
Clinicians agreed that data on turnover and sickness rates did not provide sufficient basis to
determine whether staff at any given site were more satisfied on others. The turnover rates
in particular are affected by the presence of staff in training roles, and so teaching hospitals
typically have much higher levels of staff turnover compared to the national average. London
is also considered to have differing working patterns compared to the majority of the country
and its population tends to be more transient than in other areas.
The outputs from the National NHS Staff Survey (2011) indicate that Chelsea & Westminster
achieves the best scores for two of the three metrics and is the second best placed hospital
in NW London for the third metric. West Middlesex has the lowest scores across all the
metrics. Excluding West Middlesex, there is little difference in the scores for all the other
Trusts in NW London.
Figure 9.54: Staff survey confidence intervals 11
10 Notes for Figure 9.53:
1. NHS Information Centre, NHS Hospital & Community Health Service (HCHS) monthly workforce statistics
turnover, between Oct 2010 and Oct 2011, % leaving rate. National average estimated based on Sep 2010 to
Sep 2011 figures. 1 = unlikely to recommend and 5 = likely to recommend
2. NHS Information Centre (workforce section), July-September 2011 Sickness Absence Rates in the NHS
3. 2011 National NHS staff survey – National NHS Staff Survey Co-ordination Centre, DH, Staff
recommendation of the trust as a place to work or receive treatment, where 1 = unlikely to recommend and 5
= likely to recommend
4. 2011 National NHS staff survey – National NHS Staff Survey Co-ordination Centre, DH, Staff job satisfaction,
where 1 = unsatisfied and 5 = satisfied
5. 2011 National NHS staff survey – National NHS Staff Survey Co-ordination Centre, DH, Staff feeling satisfied
with the quality of work and patient care they are able to deliver, where 1 = unsatisfied and 5 = satisfied
11 2011 National NHS staff survey
9c Decision making analysis stage 6 361